Provide managed-services support for Oracle HCM Cloud, including Core HR, Absence, OTL, and optional Payroll. Configure systems for UK and US statutory requirements, troubleshoot incidents, manage SLA-driven tickets, monitor performance, implement enhancements, support integrations and data flows, conduct client workshops, and prepare status reports, root-cause analyses, documentation, and remediation plans.
Join Inoapps India's HCM department as an Oracle HCM Consultant focused on Managed Services. You will deliver end‑to‑end support for Core HR, Absence, OTL and optionally Payroll, ensuring compliance with UK and US legislation for our global client base. Leverage your 3+ years of managed‑services experience to drive continuous improvement and exceptional service delivery.
Responsibilities
- Provide day‑to‑day support and troubleshooting for Oracle HCM Cloud modules (Core HR, Absence, OTL).
- Configure and maintain system settings to align with UK and US statutory requirements.
- Assist clients with payroll integrations and related data flows where applicable.
- Monitor system performance, conduct health checks, and implement proactive fixes.
- Manage incident and request tickets, ensuring SLA compliance.
- Collaborate with cross‑functional teams to design and implement enhancements.
- Conduct regular client workshops and training sessions on HCM best practices.
- Prepare and deliver status reports, root‑cause analyses, and remediation plans.
- Participate in knowledge‑transfer activities and maintain documentation repositories.
- Stay updated on Oracle HCM releases, UK/US legislative changes, and industry trends.
- Minimum 3 years of experience in Oracle HCM Managed Services.
- Hands‑on expertise in Core HR, Absence, and OTL modules; Payroll knowledge is a plus.
- Demonstrated experience supporting clients under UK and US employment legislation.
- Strong problem‑solving skills with the ability to diagnose complex system issues.
- Excellent communication skills in English, both written and verbal.
- Ability to work in a fast‑paced, client‑focused environment.
- Relevant Oracle HCM certification (e.g., OCE, OCP) preferred.
- Proficiency with ticketing tools (e.g., ServiceNow, JIRA) and ITSM processes.
- Experience with data migration, integrations, and reporting tools.
- Bachelor’s degree in Human Resources, Information Technology, or related field.
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