Startek Logo

Startek

Operations Manager

Reposted 2 Months Ago
In-Office or Remote
2 Locations
Mid level
In-Office or Remote
2 Locations
Mid level
Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.
The summary above was generated by AI
About Us

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

*** DISCLAIMER***

With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”. 

Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.

Startek is not responsible for any fraudulent representing the company.

 


Similar Jobs

7 Days Ago
In-Office or Remote
IND
Expert/Leader
Expert/Leader
Big Data • Cloud • Information Technology
Leads large-scale, multi-site scanning and digitization operations across Tamil Nadu, managing 200+ employees, productivity, quality, billing, SLAs, customer relationships, compliance, and cost optimization. The role requires KPI governance, root cause analysis, corrective actions, revenue realization, OCR workflow knowledge, stakeholder management, and frequent travel across project locations.
Top Skills: Digitization WorkflowsInformation Security ControlsOptical Character Recognition (Ocr)
8 Days Ago
Remote
India
Senior level
Senior level
Artificial Intelligence • Information Technology • Software • Automation
Owns and improves Camunda’s Product Development Process across Core and Experience tracks. Responsibilities include process design, strategy alignment, workflow and board governance, PDP automation, source control, testing, monitoring, and building agentic workflows on Camunda 8. The role requires hands-on coding and scripting, integration debugging, practical AI agent experience, process ownership in a large software organization, and cross-functional influence across Product, Engineering, and leadership.
Top Skills: Agentic AiAPIsBpmnCamunda 8Ci/CdGitSource ControlWorkflow Engines
8 Days Ago
In-Office or Remote
IND
Expert/Leader
Expert/Leader
Big Data • Cloud • Information Technology
Oversee strategic operations, process design, continuous improvement, compliance, KPI reporting, cross-functional collaboration, budget management, and high-performing team leadership. The role focuses on optimizing complex operational processes, ensuring regulatory and policy compliance, and driving efficiency, quality, cost-effectiveness, and overall operational excellence.
Top Skills: AgileData AnalyticsKey Performance Indicators (Kpis)LeanSix Sigma

What you need to know about the Delhi Tech Scene

Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account