Manage and grow assigned client accounts by building strong relationships, assessing needs, presenting products/services, resolving issues, driving upsell and renewals, collaborating with internal teams, and reporting on account performance to improve customer satisfaction and revenue.
Job description
Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey
- You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services
- Your role is crucial in driving customer satisfaction, retention, and business growth
Responsibilities:
- Client Relationship Management:Build and maintain strong relationships with assigned clients
- Act as the main point of contact and establish trust to understand their business goals and challenges
- Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations
- Identify opportunities for upselling or cross-selling based on client needs
- Account Planning:Develop account plans outlining strategies for client retention and growth
- Collaborate with internal teams to align products or services with client objectives
- Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits
- Provide training and support to clients as needed
- Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner
- Collaborate with internal teams to ensure client satisfaction
- Sales Growth:Identify opportunities for business expansion within existing accounts
- Work closely with the sales team to explore new revenue streams
- Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership
- Monitor contract compliance and address any discrepancies
- Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics
- Utilize analytics to identify trends and opportunities for improvement
- Customer Feedback:Gather and analyze customer feedback to improve products or services
- Implement changes based on client input to enhance customer satisfaction
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Client satisfaction
SalesClient relationship management
Business expansion
Product service
Customer satisfaction
Issue resolution
Account management
Analytics
Account planning
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