Manage strategic IT services accounts, build long-term client relationships, coordinate with Delivery, Presales and Finance, maintain CRM and revenue forecasts, resolve issues, prepare governance decks and reports, and help recruit for engagements.
As Junior Engagement Manager – Ind, the person will perform the following roles:
Responsibilities:
- Manage key accounts portfolio.
- Achieve assigned strategic account objectives and meet targets assigned by the leadership – should have account plans to achieve targets.
- Establish strong, long-term client relationships.
- Communicate with major clients on a regular basis and respond to specific queries.
- Work with Delivery and Presales to prepare monthly governance Deck and keeping track on project alignment
- Suggest solutions/Photon services to meet client needs.
- Handle complaints and problems in a timely and effective manner.
- Act as the liaison between key customers and internal teams.
- Identify and approach new potential strategic customers.
- Monitor sales performance metrics.
- Prepare monthly, quarterly and annual reports and forecasts.
- Update CRM and provide accurate revenue forecasts to the exec team.
- Working with Finance team for billing and invoicing.
- Work with internal recruitment team to hire and fill the roles within engagement.
Key requirements:
To be successful as a Junior Customer Success Manager, candidates should possess:
- 2+ years of experience in IT services in client partner, account management and business development roles
- A bachelor’s degree in business, communications, or a related field.
- Excellent hands on experience in MS tools.
- Strong interpersonal and communication skills.
- Experience in customer service or a similar role, preferably in a technology-related environment.
- Proficiency in using customer relationship management (CRM) software.
- The ability to work well both independently and as part of a team
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