MS Specialist Core assures end-to-end fault incident problem management with the main objective of resolution to SLA and OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis, and expertise in case of complex faults that require deep procedural and technical knowledge
ResponsibilitiesWorks independently with strong judgment and expertise to solve complex technical issues and manage fault incidents end-to-end.
Leads resolution of major service outages, ensuring SLA compliance and coordinating preventive maintenance activities.
Drives process improvements, provides feedback for tools, and enhances efficiency, quality, and risk management within MS operations.
Acts as a mentor and technical authority, approving high-risk procedures (MoPs) and supporting team development.
Collaborates across teams, customers, and third parties, and may lead teams or shifts by coordinating tasks, training members, and ensuring service delivery.
You Have:
- Applies advanced technical and professional knowledge, with a Bachelor's degree, typically 4–6 years of experience, to integrate theory into practical organizational outcomes.
Accountable for the quality, accuracy, and efficiency of individual and team deliverables within departmental projects.
Performs and coordinates daily operational activities to meet project objectives, including handling complex tasks and issues.
Conducts root cause analysis for complex problems and develops and implements effective solutions.
Supervises team members at a first-line management level, assigning tasks, guiding execution, and supporting performance management.
It would be nice if you had:
Makes decisions based on established processes while handling complex scenarios within a defined scope of responsibility.
Drives innovation by using non-standard approaches, suggesting improvements, and adapting to changing business environments.
Communicates effectively with stakeholders, including functional leadership, and influences the adoption of new practices and solutions.
About Us
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Top Skills
Nokia Gurugram, Haryana, IND Office
Sector 62, , Ghata, Gurugram, Haryana, India, 122102
