Marketing Operations & Project Manager

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
We are looking for a Marketing Operations & Project Manager to drive the execution and transformation of our marketing operations ecosystem. This role combines hands-on campaign execution with strategic leadership in marketing systems and data architecture.
You will play a key role in scaling Nexthink's growth marketing engine by optimizing lead management processes, improving data quality, and implementing automations across our marketing tech stack. This role will work closely with Marketing and IT.
It is a unique opportunity to join a booming Software Business environment in a role that will directly impact business agility and success.
Primary Responsibilities:
Campaign Operations Execution

• Execute end-to-end campaign operations across platforms including Marketo, Hygraph, Salesforce (SFDC) and Zoom
• Set up, test, and launch campaigns ensuring accuracy, consistency, and timely delivery
• Manage campaign assets, forms, landing pages, and integrations across systems
• Monitor campaign performance and ensure proper tracking and data flow

Automation & Innovation

• Design and implement workflow automations using tools such as n8n
• Reduce manual effort and increase scalability of campaign operations
• Build integrations between marketing platforms and internal systems
• Continuously exploring new automation opportunities and best practices

Project management

• Lead cross-functional projects to improve and scale marketing operations infrastructure
• Design and optimize processes across lead capture, lead routing, lead data enrichment, lead qualification and engagement tracking
• Identify gaps and deliver quick wins and incremental enhancements that improve efficiency, scalability, and data quality within the marketing tech stack
• Work closely with business stakeholders to translate business needs into clear functional requirements.
• Act as the primary interface between Business and development team, ensuring alignment, feasibility, and timely execution.
• Manage timelines, dependencies, testing, and releases, ensuring proper delivery and user adoption.

Qualifications

• Bachelor's degree in business systems, computer science, information technology, or related field
• 4+ years of experience in a similar role
• Hands-on experience with Marketo is a must
• Experience with SFDC CRM is a must
• Hands-on experience with n8n, Zapier, Make or similar tool is a plus
• Experience with webinar platforms like Zoom or similar tool is plus
• Experience with content management platforms like Hygraph or similar tool is a plus
• Familiarity with data modeling, APIs, or integration frameworks
• Software industry experience is a plus
• Fluent English is a must
• Process & System minded
• Business savy - Understand Business processes, challenges, and requirements
• Sense of ownership, result driven, curiosity, hands-on, extra mile mindset
• Team player - Interpersonal communication skills
• Ability to balance strategic thinking with hands-on execution
• Problem-solving and continuous improvement orientation

Additional Information
We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR .
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• ‍ Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies, and soft drinks in the office.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.