Senior consulting leader responsible for banking transformation, client growth, and delivery across Tier 1 financial institutions. Leads complex operations and technology transformation programs, target operating model design, executive client relationships, commercial performance, and cross-functional teams. Builds consulting capabilities and high-performing teams in India, while driving revenue, utilization, margin improvement, governance, and measurable transformation outcomes. Workforce transformation and capacity planning experience is advantageous.
Managing Principal – Banking Transformation & Team Leadership (Chennai)
Role OverviewAs a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes.
This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous.
Key ResponsibilitiesClient Leadership & Growth- Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology).
- Support origination and closing large transformation deals (primarily in Operations & Technology).
- Define and lead account growth strategy, including pipeline development and GTM propositions.
- Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy.
- Lead complex, multi-year transformation programmes across operations & technology.
- Drive design and implementation of target operating models, including process, technology, and workforce.
- Ensure delivery excellence through strong governance, risk management, and KPI tracking.
- Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale.
- Build and scale high-performing consulting teams in Chennai and broader India.
- Own capability development and workforce planning and support hiring aligned to growth ambitions.
- Mentor team and lead capability build across key areas (programme delivery, workforce management, operations).
- Drive revenue growth, utilisation, and margin improvement.
- Write SoWs / manage changes to SoWs as required and manage onboarding for the team.
- Ensure strong financial governance across engagements (pricing, cost management, delivery efficiency).
Candidates with experience in workforce transformation, workforce management, capacity planning, or operating model optimisation may have opportunities to support related client initiatives.
- Exposure to enterprise workforce forecasting and capacity planning frameworks.
- Experience supporting workforce transformation and operating model initiatives.
- Understanding of workforce management processes, governance, and tooling.
- Ability to leverage workforce and operational data to inform decision-making.
- Exposure to workforce supply-demand planning, resource optimisation, and capacity management.
- Experience presenting workforce insights and recommendations to senior stakeholders.
- 15+ years of consulting experience in financial services (banking).
- Proven senior leadership experience (Director / Managing Principal).
- Strong experience in large-scale transformation programmes (Ops, Tech, Data).
- Deep expertise in banking Transformation, Operations or Technology.
- Experience in Target Operating Model design and implementation.
- Strong understanding of workforce transformation, automation and AI impact.
- The ideal candidate would also have experience / exposure in Workforce / Capacity Management.
- Experience working across global delivery models including India hubs.
- Strong network within Indian banking ecosystem or GCC environment.
- Experience building and scaling teams in India.
- Strong executive presence and stakeholder influence.
- Commercial mindset balancing growth and delivery.
- Strategic thinker with execution focus.
- Collaborative leadership across geographies.
- Passion for developing high-performing teams.
- Delivery quality and client satisfaction.
- Practice capability build and team growth.
- Successful delivery of transformation outcomes, including operational efficiency, productivity improvement, and organisational effectiveness where applicable.
- Revenue growth and margin management.
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