Manager, SimDB, SGNIC

[What the role is]

The Singapore Network Information Centre (SGNIC) Pte Ltd is a subsidiary of the Infocomm Media Development Authority (IMDA). SGNIC Pte Ltd is committed to providing Internet registry and information services in an efficient, effective and reliable manner to enhance the security, stability and resilience of the Internet Domain Name System (DNS) infrastructure in Singapore, as well as to be a trusted outsource provider for telecommunications related operations.
We are seeking an experienced and technically strong professional to join SGNIC's SIM Card Database (SimDB) team. The SimDB is a strategic anti-scam initiative to establish, operate, and maintain a centralised SIM card database. This database serves as the authoritative source for telecommunications providers to verify and authenticate SIM card registrations under IMDA's anti-scam framework, further tightening SIM card registration processes to minimise criminal exploitation.
In this role, you will oversee the technical operations of the SimDB systems, with primary responsibility for maintaining and enhancing system security, stability, resilience, and data integrity. You will collaborate effectively with diverse stakeholders — including business users, external vendors, and internal teams — to drive operational excellence and deliver on SGNIC's strategic objectives.

[What you will be working on]

• Oversee the end-to-end operations and lifecycle of the assigned system(s) to ensure system availability, reliability, resilience, security, performance and scalability.
• Lead system upgrade, integration, change or migration projects.
• Oversee incident, problem and service request management, escalation workflows and SLA adherence.
• Ensure system compliance with policies, standards, procedures and regulations through regular security reviews and risk management; and maintain system documentation for auditability.
• Be the primary technical contact for the assigned system(s).
• Manage vendor, who provides 24/7 L1 Technical Support, and vendors’ service delivery, performance and compliance with requirements, organisation policies & standards and industry best practices.
• Manage the budget and expenditure for the assigned system(s).
• Oversee procurement processes, including tender specifications, evaluation and contract negotiations.

[What we are looking for]

• Background in Computer Science, Information Systems, Information Technology, or related.
• Minimum 5 years of working experience.
• Experienced in Cloud computing. Amazon Web Services (AWS) certification, Microsoft Azure certifications or working experience in Government on Commercial Cloud (GCC) would be advantageous to the candidate.
• Solid knowledge of IT project management. Certifications such as PMP, ITIL would be advantageous to the candidate.
• Solid knowledge of cybersecurity principles. Certifications such as CISSP, CCSP or equivalent would be advantageous to the candidate.
• Proven ability to manage vendors, budgets and cross-functional teams.