Manager - ITAM

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do:

Hardware Lifecycle Management

• Manage the complete hardware lifecycle - from procurement, deployment, and tracking to maintenance, refresh, and retirement/disposal.
• Maintain accurate records of all hardware assets including laptops, desktops, servers, peripherals, and network equipment.
• Define and enforce hardware refresh cycles in alignment with ZS's technology standards and budget cycles.
• Coordinate with IT procurement and finance for hardware sourcing, vendor evaluation, and purchase approvals.
• Ensure proper decommissioning and environmentally compliant disposal (ITAD) of end-of-life assets.

Software Lifecycle Management

• Oversee the full lifecycle of software assets including procurement, deployment, utilization tracking, compliance, and retirement.
• Conduct regular software license audits and reconciliation to ensure compliance with vendor agreements.
• Identify underutilized licenses and optimize the software portfolio to reduce waste and cost.
• Manage software packaging, deployment workflows, and version upgrade planning in coordination with IT operations teams.

SaaS & End-User Software Management

• Serve as the central point of contact for end-user software and SaaS platform needs across the organization.
• Evaluate and onboard new SaaS tools by assessing business need, security posture, and licensing terms.
• Manage SaaS subscriptions, user provisioning/deprovisioning, and utilization reporting.
• Partner with business stakeholders to rationalize the SaaS portfolio and eliminate redundant tools.
• Maintain a healthy pool of pre-purchased licenses for frequently requested software to enable rapid provisioning.

• Set and manage minimum license stock thresholds to prevent fulfillment delays.
• Forecast license demand based on headcount trends, project pipelines, and historical usage patterns.

Renewals Management

• Own the end-to-end renewals calendar for all hardware maintenance contracts and software/SaaS subscriptions.
• Proactively engage internal stakeholders and vendors well in advance of renewal dates to avoid lapses in coverage.
• Evaluate renewal terms, negotiate pricing, and recommend consolidation or discontinuation where appropriate.
• Maintain a renewal tracking system with automated alerts and approval workflows.

Chargeback Management

• Design and administer an IT chargeback / show back model to allocate hardware and software costs accurately to business units.
• Work with Finance and IT leadership to define chargeback policies, cost allocation logic, and reporting cadence.
• Provide monthly/quarterly chargeback reports and resolve billing queries from internal teams.

Asset Inventory & CMDB Accuracy

• Maintain a single, authoritative, and continuously updated asset inventory using an ITSM/ITAM tool (e.g., ServiceNow, Snow Software, Flexera).
• Conduct periodic physical and virtual audits to validate inventory accuracy.
• Integrate asset data with the CMDB (Configuration Management Database) to support incident, change, and problem management processes.
• Define and enforce asset tagging, naming conventions, and classification standards.

Governance & Compliance

• Establish and institutionalize an IT Asset Management (ITAM) governance framework aligned with industry standards (ISO 19770, ITIL).
• Define policies, processes, and controls for asset request, approval, issuance, transfer, and return.
• Ensure compliance with software licensing agreements, audit readiness, and vendor contractual obligations.
• Prepare and present asset management KPIs, dashboards, and reports to IT leadership.

Team Management

• Lead, mentor, and develop a team of IT asset analysts/coordinators.
• Set performance goals, conduct regular reviews, and foster a culture of accountability and continuous improvement.
• Delegate responsibilities effectively and build team capability in ITAM tools and processes.

Stakeholder Collaboration

• Act as a trusted advisor to IT, Finance, Legal, Procurement, and business unit leaders on all asset-related matters.
• Drive cross-functional initiatives to improve asset utilization, reduce costs, and strengthen governance.

Technical Knowledge

• Strong understanding of software licensing models - perpetual, subscription, concurrent, named-user, OEM, and enterprise agreements (Microsoft EA, Adobe VIP, etc.).
• Working knowledge of CMDB (Configuration Management Database) and its integration with ITAM tools.
• Familiarity with IT security principles as they relate to asset tracking, data wiping, and secure disposal (ITAD).
• Understanding of networking fundamentals - enough to track and manage network-attached hardware assets.
• Proficiency in data analysis tools - advanced Excel is a must; Power BI or Tableau is a strong plus.

Certifications
Candidates are expected to hold at least one core IAITAM certification, with the preferred progression being CSAM (software licensing & compliance) and CHAMP (hardware lifecycle management) leading up to the flagship CITAM (Certified IT Asset Manager) credential. Complementary certifications in ITIL v4 Foundation, CAMSE (ITAM + cybersecurity), and familiarity with ISO/IEC 19770-1 standards are strongly preferred
Other Preferred Experience

• Exposure to FinOps principles and cloud asset management (AWS, Azure, GCP).
• Experience in professional services, consulting, or technology company environment.
• Experience with SOX, GDPR, or similar compliance audits as they relate to IT assets.
• Knowledge of responsible IT Asset Disposal (ITAD) practices and environmental regulations (e-waste).

What you'll bring:
Education

• Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. A master's degree (MBA or MS in IT) is a plus.

Experience

• 10-12 years of progressive experience in IT Asset Management
• Minimum 2-3 years of supervisory or team leadership experience.
• Demonstrated experience managing end-to-end hardware and software lifecycles in a mid-to-large enterprise environment.
• Hands-on experience with ITAM/ITSM platforms such as ServiceNow SAM, Snow Software, Flexera, Ivanti ITAM Suite, or Lansweeper.
• Proven experience in SaaS portfolio governance, including vendor onboarding, subscription management, and utilization reviews.
• Experience designing and administering IT chargeback/show back models in collaboration with Finance.
• Track record of managing software license compliance and successfully navigating vendor audits (Microsoft, Adobe, Oracle, etc.).
• Experience with hardware refresh programs and OEM vendor management (Dell, HP, Lenovo, Apple)

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com