Manager IT Services

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Job Description:

Job Title: Manager IT Services

Designation: Assistant Manager / Manager

Company: Hitachi India Pvt. Ltd.

Location: Delhi NCR

Salary: As per Industry

Company Overview:

Hitachi India Pvt. Ltd. (HIL) markets and sells a wide range of products/services ranging from Information & Telecommunications Systems, Digital Solutions & Services, Infrastructure Systems, Industrial Systems like Water, Oil & Gas supply and management to Transportation and Urban Development Systems. Together with further localization, Hitachi aims to contribute to developing a sustainable society in India as well as contributing to the country's economic growth.

Job Roles & Responsibilities:

• Sound understanding of IT Services like O365 (Power BI, Share point, OneDrive), CISCO CCE, SD WAN, Global Protect, Microsoft Intune, Zero trust,  etc.

• Global Project Management (Need to Manage Global Projects in coordination with Multiple Hitachi Region, Ensure end to end project project delivery with support of Global vendors and other stakeholders), Promote Internally developed IT shared services to Group companies.

• IT Service Operation management (Offshore IT Operation, data centre Server Operation, Regular Patch management, AD Operation,  Azure Cloud operation). Ensure the uptime of IT systems of Hitachi.

• IT Service Design, IT Service Development (Design of Global Asset management Infra, Endpoint Security service design and development).

• IT Service Transition management (Check As Is Infra, confirm the SOPs, Fit and Gap of process documents, Service Transition with vendor).

• Vendor Management, ServiceDesk management (vendor evaluation, vendor quality control, SLA management, CSAT check, SLM review, Service desk process and SLA control).

• Service promotion to Group companies, New Service explanation, Service Development, Post deployment support to customer, regular status reporting to Supervisor and Team management.

Skills: PMP, ITIL desired 

Experience: 6-8 years

Education: BE/B. tech Computer science

Hitachi Values:

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

• Wa – Harmony, Trust, Respect

• Makoto – Sincerity, Fairness, Honesty, Integrity

• Kaitakusha-Seishin – Pioneering Spirit, Challenge