Reporting to the Senior Manager – Converged Network Support, the role holder is responsible for ensuring Safaricom network (LAN, WI-FI, WAN, Internet, Security Perimeters), IP Telephony and Video are working as required to support the business.
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems including LANs, WANs, Wireless and Internet.
- Manage the Local Area Network within the offices, · Manage the Wide Area Network to the branch offices including the Retail Shops and Care Centers · Manage the Wireless Network within the offices
- Manage the Internet Perimeter and associated systems
- Manage and operate Cisco Unified Communications environment
- Manage and operate Video Conferencing environment and monitor trends and manage Capacity.
- Manage the network infrastructure within the Colocation and Data Center facilities
- Plan and evaluate existing network systems and perform design and installation, configuration, load balancing and ongoing maintenance of network devices.
- Enforce IS security policies on the Extranet and Internet perimeters
- Manage Secure Remote access for staff members, business partners, Contractors and system integrators · Follow through to ensure design parameters are adhered to at implementation.
- Provide direction and recommendations to enterprise business units on project related solutions and services. · Ensure best buy in liaison with supply chain.
- Ensure projects delivered to budget and time.
- Follow through to ensure design parameters are adhered to at implementation. · Ensure CAPEX and NOPEX savings by use of NGN equipment/latest approved technologies.
- Develop the team through learning initiatives, mentoring & coaching
- Team Engagement though constant feedback & communication, performance discussions
- Drive attainment of efficiencies through automation of processes/activities.
- BSc. Computing, engineering or similar related degree.
- Project management Certification
- ITIL Foundations, CCNP, CCIE
- 6 years experience in a networked and dynamic environment, with 2 years at a management level
- Must possess hands-on experience with a wide range of Cisco LAN and WAN platforms and the Cisco IOS
- Ability to handle multiple projects and tasks, make decisions and solve problems while under pressure
- Excellent communication analytical thinking skills
- Appreciation of basic accounting knowledge preferred.
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
.jpg)
