JD Template
BASIC INFORMATION
Position Name
Manager - TOS Admin & Support Lead
Job Band
3
ROLES & RESPONSIBILITIES
Job Purpose/Objective
Ensure high availability, resilience, integrity, and performance of the Terminal Operating System (TOS) and auxiliary systems across terminals through 24x7 operational support.
Act as the first line of response for TOS-related incidents, minimizing operational disruption and business risk.
Maintain, monitor, and continuously improve TOS performance, integrations, data integrity, and system reliability.
Key responsibilities
Ensure 99.9% system availability of TOS and associated production services.
Provide 24x7 shift-based support for TOS, including auxiliary systems such as VMT/HHT, RFID, OCR, EDI, Web Portals, Weight Scale Integration, PDS/DGPS, and related interfaces.
Serve as the primary escalation and resolution point for TOS incidents, endpoints, and API/integration failures.
Administer, monitor, and fine-tune TOS application configurations, database performance, and system parameters.
Manage backup, recovery, PROD & DR environments, including routine recovery testing aligned with business continuity requirements.
Oversee installation, maintenance, replication, patching, and version control of TOS environments across sites.
Design, develop, and optimize SQL / PL-SQL queries, routines, logics, and reports based on schema and operational needs.
Maintain EDI workflows and collaborate with internal SPOCs and external stakeholders on reporting and interface requirements.
Ensure proper documentation of manuals, project artifacts, change requests, incidents, and enhancements.
Manage user access, privileges, roles, and security controls within TOS environments.
Support solution design, development, testing, and implementation activities related to TOS enhancements.
Drive process improvements, automation initiatives, and system optimization recommendations.
Deliver TOS-related training and user familiarization sessions where required.
Coordinate with vendors, technology partners, and internal teams for issue resolution and system enhancements.
Ensure timely deployment of patches and adherence to SLAs at assigned terminals.
Perform any additional responsibilities assigned by Head – TOS / Head – Shared Services.
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
Strong hands-on experience in TOS administration, configuration, and support.
Solid understanding of database management, SQL, PL/SQL, and performance tuning.
Knowledge of TOS auxiliary systems and terminal technology ecosystems.
Understanding of BCP, DRP, data integrity, cybersecurity, and IT governance practices.
Exposure to infrastructure, hosting environments, and system integrations.
Strong analytical, troubleshooting, and problem-solving skills.
Effective stakeholder management, communication, and coordination abilities.
Ability to operate in high-pressure, business-critical operational environments.
Stakeholder
Internal: SPOC, Terminal Ops, TOS Users , IT Shared services, Project teams
External: TOS Vendors & System Integrators, Service Providers
Educational Qualification (min)
Bachelor’s Degree in Computer Science, Information Technology, or related discipline
Preferred Certifications if any
ITIL / Service Management
Database / Oracle Certifications
Cloud / Infrastructure Certifications
Cybersecurity / DR / BCP related certifications
Range/ Min no of years - of overall Experience required
7 – 10 Years
Min no of years of Industry specific experience required, if any & the industry type
Minimum 3–5 years in Ports, Marine Terminals, or Terminal Operating System (TOS) environments
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