JOB INFORMATION
Job Title
Manager I
Business Unit
Global LAS Operations
Typical Target
People Management
Project Management
Stakeholder Management
Quality
Team Grooming
Reports to
Manager II
Education
Graduate/Post Graduate
Work Experience
A Graduate with preferably 5 years and above experience
JOB SCOPE
Work Description:
Accountable for all deliveries at a market level
Deliver projects with a span of 4 – 10 team members and ensure adherence to timeline, quality, cost etc.
Manage people, careers, attrition and Employee engagement
Manage and own stakeholder relationships and act as first point of escalation for projects
Drive operational efficiencies through quality, technology, automation and standardization initiatives
Leverage best practices followed across the market.
Risk Analysis and mitigation – Understanding of high impact risks, develop mitigation plans and governance
Training needs assessment for team
Work on analysis and group insights for projects.
Role Overview:
The individual is responsible for managing colleagues and resources in pursuit of achieving specific functional or organizational goals. He/She should be involved with his/her team members providing support, offering encouragement and delivering positive and constructive feedback.
Operations Manager is the first level people manager within the operations. Typically managing a team of 4-10 colleagues (may vary depending on the overall team size) and reporting to the Manager II. The individual develops and implements strategy to achieve the defined business objectives/targets and provides guidance in determining service level agreements, determining control standards and identifying issue escalation matrix.
Project Management – Manage projects end to end with focus on Quality of Delivery and Process Efficiency. Track and control project timelines, resource allocation, identify and mitigate risks, and accountable for communication management
Lead kick-off meetings for large/ complex assignments/Global projects to ensure common and comprehensive understanding of client/stakeholder requirements
Define and implement SLAs along with on-shore stakeholders.
Identify and lead process enhancement initiatives
Acts as the first point of contact for colleagues, on company programs and policies
Demonstrates flexibility and adaptability in a changing environment
Strong product and domain expertise
Stakeholder and market management
Translate the business goals to individual goals and set expectations/targets
Performance management through regular connects of all direct reports
Build and manage capability – ensure 100% key talent back-up
Ensure colleagues are motivated and engaged to perform
Define career paths and development goals
Focus on enhancing technical & personnel effectiveness through training, education and coaching
Ensuring succession planning for critical roles
Skills Requirements:
Proficient with Data Analysis
Project Management of multiple projects
Ensure Capacity and Workload management
Effective People Management
Effective Stakeholder Management
Improve efficiency and effectiveness
Understanding of consulting solution
Risk and Escalation Management
Understanding and Reporting of Operational Metrics
Developing standard processes
Calibrated with new market trends and technology
Communicating operational achievements
Updating standard operating procedures
Problem solving
Adaptable and proactive
Leadership capabilities
Multitasking
Proficiency with MS Office (Advance Excel, PPT etc.)
Advance Knowledge of Statistic functions like limitation and implication of correlation, regression, Knowledge about auto-correlation and Fore-casting.
Strong analytical bent of mind and exposure to statistical tool, analytics tools, reporting tool preferably MS Power Apps/Tableau / PowerBI Basic knowledge of HTML and Java script.
Prefer advanced knowledge of analysis tools like R and Python
Cooperates with:
Builds productive working relationships with peers and higher level professionals internally and externally.
Maintains contact with a variety of Clients
