About us:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.
Our people:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
Role Purpose
The role is responsible for leading HR Operations analytics, reporting, and workforce insights across the organisation. The position enables data‑driven decision‑making, operational efficiency, governance, and continuous improvement across HR Shared Services and People Operations in a global environment.
Key Responsibilities
HR Operations Analytics Leadership
Lead HR Operations and Shared Services analytics across regions (e.g., APAC / Global).
Deliver standardised, scalable, and high‑quality HR operational reporting to senior leadership.
Will be a trusted analytics partner to HR Operations, People Partners, Finance, and Compliance teams.
Reporting, Dashboards & Insights
Design and maintain executive dashboards and scorecards covering:
Headcount, productivity, and capacity utilisation
Case volumes, turnaround times, and service levels
Absence trends and workforce movements
Compliance, audit, and control metrics
Provide deep‑dive operational analysis to identify bottlenecks, risks, and improvement opportunities.
Workforce Planning & Demand Management
Own workforce planning, demand forecasting, and supply‑demand optimisation models using historical and business inputs.
Support HR leadership with scenario modelling and capacity planning insights.
Enable proactive planning to improve fulfilment, responsiveness, and operational stability.
Transformation, Automation & Advanced Analytics
Lead the automation of HR Operations reporting and analytics using Power BI, DAX, VBA, ETL, and data models.
Drive predictive and advanced analytics use cases (e.g., workload forecasting, trend analysis, risk indicators).
Continuously improve reporting efficiency, accuracy, scalability, and insight maturity.
Governance, Compliance & Data Integrity
Establish and enforce data governance, controls, and reporting standards across HR Operations.
Ensure compliance with policy, regulatory, and audit requirements, including consistent documentation and traceability.
Act as a steward for sensitive people data, ensuring confidentiality, accuracy, and integrity.
Stakeholder & Operational Enablement
Partner with senior team members to translate business needs into actionable HR operational insights.
Enable HR Operations teams through clear metrics, performance frameworks, and decision support.
Support continuous improvement initiatives through analytics driven recommendations.
Skills & Competencies
Functional & Technical
HR Operations analytics & reporting
HR Shared Services metrics and insights
Workforce planning & capacity modelling
Productivity and headcount reporting
Power BI (DAX, data modelling), ETL
Automation and advanced analytics
Data governance and compliance reporting
Behavioural & Leadership
Strategic and analytical thinking
Strong data storytelling and influencing skills
Executive‑level stakeholder engagement
Structured, outcome oriented approach
Ability to drive transformation in complex environments
Education & Experience
12–15+ years of experience across:
HR Operations analytics
HR Shared Services / Global delivery models
Workforce planning and operational reporting
Experience in large, global organisations preferred
Lean / continuous improvement exposure advantageous
Success Measures
Improved HR operational efficiency and SLA performance
Reduced manual reporting through automation
Strong leadership confidence in HR insights
Predictive capability in workforce and operational planning
Robust, audit‑ready HR analytics framework
Career Stage:
ManagerLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
