Manager, CSO Planning & Production Solution

ROLE SUMMARY

• Clinical Supply Operations (CSO) is part of Clinical Development and Operations (CD&O) Global Clinical Supply (GCS) Group. Our purpose is to provide packaging, labeling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. W e provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our Pfizer and external partners in support of developing breakthroughs to change patients' lives.
• The Planning & Production Solution Manager is responsible for providing label and system support (e.g., Prysim360, CTAI, etc.) in execution of packaging, labeling, and distribution (P/L/D) operations to ensure effective execution and completion of label design and production and P/L/D operations and timely delivery of clinical supplies to support clinical studies and patients.
• An essential component of the role is to utilize knowledge of Supply Chain process and enterprise supply chain systems knowledge and skills to design, initiate, approve and produce labels intended for clinical trial supplies in accordance with Good Manufacturing Practices (GMP) and to implement operational strategies that enable effective and efficient execution of P/L/D operations. The Planning & Production Solution Manager is the subject matter expert for CSO operations and is accountable for improvement and execution of CSO operations activities.
• This position also works closely with Operational Strategy Leads (OSLs), Planning Leads, and other key functional roles in CSO and GCS and Vendors to utilize technology and industry trend information to proactively contribute to improving effectiveness of CSO supply chain labels and systems.
• The position requires a quality and customer focused individual with continuous improvement mindset and technical/ operational acumen to work with all business partners to take effective actions to ensure inspection readiness and obtain and retain knowledge of new capabilities across our vendor network to ensure sustained and continuous enhancement of system knowledge and skills.

ROLE RESPONSIBILITIES

• Responsible for working with others in Global Clinical Supply (GCS) or vendors to understand the label design requirements for a clinical study and execute P/L/D transactional tasks in CSO supply chain systems and enable timely delivery of clinical supplies to support clinical studies and patients.
• Apply systems technical expertise to execute P/L/D tasks across the spectrum of CSO enterprise systems to ensure high quality clinical supplies (e.g. EMD365, CSDS, Clementine, Prisym360 and others).
• Serve as a subject matter expert in PRISYM360 and other labeling systems, executing tasks and providing end‑to‑end oversight of label design, approval, printing, re‑printing, inspection, and inventory management, ensuring compliance with Label Request documents and country‑specific regulatory requirements.
• Generate and approve label designs, reports, and print requests for use by internal operations and external labeling vendors and to support Trial Master File documentation.
• Support Phrase Library administration, metrics, and operational reporting to ensure accuracy, consistency, and inspection readiness.
• Evaluate current processes on an on-going basis and make recommendations/implement for continuous improvement in the P/L/D enterprise systems and associated operating model.
• Accountable for the timely completion of system-related tasks for the assigned P/L/D jobs.
• Participate in CSO operational compliance and inspection readiness.
• Provide support to complex P/L/D projects to ensure successful project deliverables.
• Support the implementation of new global standards and technologies which support the identity of our clinical trial supplies throughout CSO supply chain enterprise systems.
• Support the execution of P/L/D workload to ensure quality and compliance utilizing project management skills to plan, execute and assess risks to complete the job.
• Contribute to the ideas in line with Pfizer Purpose Blueprint and AI initiatives and develop tactical solutions to enable long term strategic objectives.
• Build strong collaborative relationships with internal and external partners (e.g., CSSM, PSOQ, vendors) and vendor network, identify and implement process improvements and innovative solutions, and lead continuous improvement initiatives as directed by Planning & Production Solution and CSO leadership.

BASIC QUALIFICATIONS

• MBA, MA/MS, or PhD with 1 year of relevant experience or Bachelor's degree with 5+ years of relevant experience.
• Must be proficient in Microsoft Office programs.
• Demonstrate project management and prioritization skills within Clinical Supply Packaging and/or Labelling and/or Distribution along with external vendors and use these to develop options for project progression (e.g. technical, process, plan or system).
• Demonstrate understanding of complex clinical study designs and GMP documentation.
• Articulate in both verbal and written communication. A strong presenter that can deliver messages within the internal organization and externally with our partners.
• Excellent customer focused communication and listening skills.
• Proven interpersonal, facilitation, customer relations and negotiation skills.
• Demonstrated ability to learn fast and foster a CSO culture of innovation.

PREFERRED QUALIFICATIONS

• Continuous Improvement mindset; Lean or Sigma training.
• Prior experience with supply chain enterprise supply chain and label systems
• Operational Management Experience.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Role requires Pfizer Site presence.
• Occasional travel to vendor sites may be required.

SUPERVISION

• Role is individual contributor however m ay provide limited oversight duties for other Planning & Production Solution colleague and/or Contract resources to support leadership development and assist with coordination of resources for coverage of departmental duties.

PHYSICAL/MENTAL REQUIREMENTS
N/A
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Role requires Pfizer Site presence.
Occasional travel to vendor sites may be required
Work Location Assignment: Hybrid
The annual base salary for this position ranges from $106,000.00 to $176,600.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Logistics & Supply Chain Mgmt