Manager, Caller Name ID Registry, SGNIC

[What the role is]

The Singapore Network Information Centre (SGNIC) Pte Ltd is a subsidiary of the Infocomm Media Development Authority (IMDA). SGNIC Pte Ltd is committed to providing Internet registry and information services in an efficient, effective and reliable manner to enhance the security, stability and resilience of the Internet Domain Name System (DNS) infrastructure in Singapore, as well as to be a trusted outsource provider for telecommunications related operations.
We are seeking an experienced professional to join SGNIC’s Caller Name ID Registry (CNIR) team. The CNIR is a strategic anti-scam initiative to establish, operate, and maintain the central registry of authenticated caller name IDs. This registry serves as the authoritative source for telecommunications providers to verify and authenticate calls under the CNIR framework.
In this role, you will oversee the technical operations of the CNIR systems, with primary responsibility for maintaining and enhancing system security, stability, resilience, and data integrity. You will collaborate effectively with diverse stakeholders—including business users, external vendors, and internal teams—to drive operational excellence and deliver on SGNIC's strategic objectives.

[What you will be working on]

System Lifecycle Management

• Oversee end-to-end operations and lifecycle of assigned systems, ensuring availability, reliability, security, and performance in compliance with ISO27000, NIST, and regulatory standards
• Develop and maintain application roadmaps aligned with business objectives while recommending cost-effective solutions to enhance business processes
• Lead system upgrades, integrations, and migration projects ensuring data integrity and minimal downtime, while coordinating change management processes
• Monitor system performance, oversee incident resolution, and develop comprehensive performance reports for stakeholders

Stakeholder and Vendor Management

• Serve as primary contact for assigned systems, coordinating with stakeholders including vendors, users, system owners, procurement, finance, Chief Information Security Officer, and executive leadership
• Develop and manage service level agreements while overseeing vendor performance, compliance with organizational policies, and industry best practices
• Conduct vendor assessment reviews to identify and address gaps, collaborate with business units to gather requirements, and ensure users are trained and supported in system usage

Security and Compliance Management

• Ensure system compliance with policies, standards, and regulations while working with vendors to address findings and manage risks in coordination with ITSC, CISO, and system owners
• Conduct regular security activities including user access reviews, patching, security configuration baselining, backups, and disaster recovery tests
• Serve as primary contact for security incidents, compliance audits, and maintain comprehensive system documentation for auditability and reporting

Procurement and Contract Management

• Develop and manage annual OPEX and CAPEX budgets while tracking expenditure and optimizing cost-efficiency without compromising system performance and compliance
• Plan resource allocation for system upgrades and maintenance activities, and oversee procurement processes including tender specifications, evaluation, and contract negotiations

[What we are looking for]

• Background in Computer Science, Information Systems, Information Technology, or related technical field
• Minimum 5 years of working experience with expertise in cloud computing platforms, where AWS or Microsoft Azure certifications would be advantageous
• Solid knowledge of IT project management and cybersecurity principles with certifications such as PMP, ITIL, CISSP, or CCSP being highly valued
• Proven ability to manage vendors, budgets, and cross-functional teams with Unix and Windows system administration experience being an added advantage
• Analytical self-starter with strong motivation to keep pace with technology advancements, result and customer-oriented approach focused on delivering business value
• Agile and adaptable mindset with excellent written and verbal communication skills and ability to make sound decisions in dynamic environments