Manager of Business Analysis

• Lead, coach and develop a team of Business Analysts across varying levels of experience, fostering a high-performing and engaged BA practice

• Set clear expectations for quality, delivery standards and ways of working, and provide regular feedback, performance guidance and career development support

• Support recruitment, onboarding and capability uplift of Business Analysts, including mentoring, training plans and skills development pathways

• Act as an escalation point for delivery, stakeholder and performance-related issues within the BA team

• Provide oversight and assurance across multiple engagements to ensure requirements, solution design and delivery outcomes meet client and organisational expectations

• Partner with senior client stakeholders to shape problem statements, define scope and guide decision-making in complex or ambiguous contexts

• Act as a trusted advisor to clients, providing consulting leadership, industry insight and best-practice guidance across quote-to-billing and telco transformation initiatives

• Proactively manage risks, dependencies and resourcing across engagements to ensure sustainable delivery and client satisfaction

• Maintain strong understanding of CSG platform capabilities and constraints to guide solution design decisions across engagements

• Provide direction and review for high-level solution designs, business processes and integration approaches across the quote-to-billing lifecycle

• Balance business needs with technical feasibility, delivery timelines and commercial considerations when guiding solution outcomes

• Ensure consistent application of BA standards, methodologies and artefacts across projects

• Support pre-sales and discovery activities, including shaping solution approaches, effort estimates and delivery models

• Contribute to the evolution of BA methodologies, toolkits, templates and best practices within Professional Services

• Drive knowledge sharing across the BA community to reduce key-person dependency and uplift collective capability

• Collaborate closely with Architecture, Product, Engineering and Delivery leadership to ensure alignment across solution design and execution

• Stay current with telecommunications industry trends, enterprise architecture patterns and emerging platform capabilities

• Proven experience leading and managing Business Analysts in complex enterprise or telecommunications environments

• Strong stakeholder management skills, with the ability to influence and challenge senior client stakeholders constructively

• Excellent communication skills, able to synthesise complex information into clear, actionable guidance for both technical and non-technical audiences

• Strong judgement in balancing customer expectations, delivery constraints, technical feasibility and commercial outcomes

• Deep understanding of requirements management, solution design and end-to-end delivery within large-scale transformation programs

Location(s):

Accommodation:

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Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.