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Key Responsibilities
Product Expertise: Provide subject matter expertise for key Workday modules. Partner with Product Owners to execute a common roadmap for continuous system improvements in support of ongoing business needs.
BAU System Maintenance: Maintain, monitor, configure and enhance the technical and functional aspects of Workday and other HR Systems through execution of ServiceNow case requests.
Stakeholder Collaboration: Participate and support Product Owner on the best solutions to meet requirements. Create and execute test scenarios to ensure successful implementation. Collaborate with teams to review and test applicable system integrations.
Issue Resolution and Risk Management: Troubleshoot issues using technical expertise, identify root cause and propose system solutions to solve issues quickly. Proactively evaluate potential risks and issues to identify opportunities or gaps, create solutions, and implement changes to improve system performance. Stay up to date on HR System releases, fixes, and best practices.
Operations: Development and maintain system admin operational processes, procedures, and associated documentation like configuration notes and test cases to ensure efforts adhere to standards, methodologies, policies and best practices.
Training and Mentorship: Provide coaching to other HR Systems team members through knowledge sharing and mentorship.
Required Qualifications
3-5 years of Workday system configuration experience in at least 2 modules (HCM, Payroll, Benefits, etc.).
3+ years in core HR processes (e.g., Comp, HCM, payroll, tax, benefits, recruiting).
2+ years in case management; troubleshooting/providing level 2 support
Proven ability to translate business requirements into HR system design and configuration.
Proficient with test case development and execution.
Strong analytical skills with high accuracy
Excellent documentation skills for clear configuration notes and test cases.
Strong critical thinking and situational decision-making abilities.
Effective in both working independently as well as collaborating in a team.
Preferred Qualifications
Experience with variety of HR systems like HR ServiceNow, Cornerstone, or other cloud-based/SaaS platforms.
Workday Pro Certification
Strong written and verbal communication skills for interacting with leaders and partners.
Proven ability to manage multiple priorities in varying roles with a sense of urgency and attention to detail
Demonstrated integrity in handling confidential information in a professional manner
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Timings
India Business Unit
Job Family Group
