Role & responsibilities
Assessing the customer infrastructure / apps / business process to identify the gaps and
prepare process improvement plans and automation solutions
Design, develop, and implement automation solutions for IT / Biz processes
Develop and maintain reusable repository of automation scripts and workflows using
scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,
ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).
Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent
automation, predictive analytics, self-healing systems, AI Agents & Copilots
Develop and train machine learning models for tasks such as anomaly detection,
predictive maintenance, and capacity planning in IT environments.
Work with large datasets of IT operational data, performing data cleaning, feature
engineering, and data analysis to improve model accuracy and performance.
Collaborate with IT operations teams to identify automation opportunities and prioritize
projects based on business impact.
Contribute to the development of internal automation tools and frameworks.
Contribute to AI/Gen AI Microapps development in external OEM Marketplace
(ServiceNOW, GCP, Azure, AWS)
Deliver continuous service improvements by proactively identify opportunities for
improvements to the implemented processes
Proficient in developing AI/Gen AI point solutions to meet the business needs
Troubleshoot and resolve issues related to automation systems and AI models.
Document automation processes, code, and models clearly and concisely.
Evaluate variety of open source & OEM technologies and tools for the best solution
Provide subject matter expertise on process and its implementation on the platform
Actively contributes to the results of a team and works towards achieving team goals and
objectives
Undertake designated skill/knowledge development of the organization including training
of next level team members
