Monitor 24x7 network alarms and events across CMTS, XGS-PON, Cisco/Juniper and optical access devices; perform first-level diagnostics, create and manage incident tickets, follow escalation procedures, coordinate with L2/L3 and vendors, use Altiplano AMS and NMS/OSS tools, and validate restorations.
Join our Team
About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer - Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.
What You Will Do
Network Monitoring & Alarm Management• Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis• Perform continuous surveillance across:
o CMTS (Cable Modem Termination Systems)
o XGS-PON Network Elements
o Cisco Routers & Switches
o Juniper Routers & Switches
o Optical Access Network Devices• Identify and prioritize service-impacting alarms based on severity and business impact• Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management• Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools• Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings• Follow defined Incident Management and Escalation Procedures• Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution• Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics• Perform first-level diagnostics for Data & IP network faults• Verify device reachability and connectivity using Telnet, SSH, and PuTTY• Check interface status, alarms, system logs, CPU and memory utilization• Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation• Validate network restoration post fault resolution
Altiplano AMS Operations• Monitor alarms and events through the Altiplano Access Management System (AMS)• Analyze access network faults and service degradation alerts• Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:• Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts• Basic knowledge of:
o Cisco Networking (IOS/IOS-XE)
o Juniper Networking (Junos)
o Broadband Access Networks
o XGS-PON Technology
o CMTS Architecture and Monitoring
Tools & Technologies:• Altiplano AMS• Grafana• NMS/OSS Platforms• ServiceNow / Remedy / JIRA
Educational Qualification:• B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR• Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:• CCNA (Cisco Certified Network Associate)• JNCIA (Juniper Networks Certified Associate)• Networking Fundamentals Certifications
About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer - Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.
What You Will Do
Network Monitoring & Alarm Management• Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis• Perform continuous surveillance across:
o CMTS (Cable Modem Termination Systems)
o XGS-PON Network Elements
o Cisco Routers & Switches
o Juniper Routers & Switches
o Optical Access Network Devices• Identify and prioritize service-impacting alarms based on severity and business impact• Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management• Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools• Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings• Follow defined Incident Management and Escalation Procedures• Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution• Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics• Perform first-level diagnostics for Data & IP network faults• Verify device reachability and connectivity using Telnet, SSH, and PuTTY• Check interface status, alarms, system logs, CPU and memory utilization• Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation• Validate network restoration post fault resolution
Altiplano AMS Operations• Monitor alarms and events through the Altiplano Access Management System (AMS)• Analyze access network faults and service degradation alerts• Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:• Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts• Basic knowledge of:
o Cisco Networking (IOS/IOS-XE)
o Juniper Networking (Junos)
o Broadband Access Networks
o XGS-PON Technology
o CMTS Architecture and Monitoring
Tools & Technologies:• Altiplano AMS• Grafana• NMS/OSS Platforms• ServiceNow / Remedy / JIRA
Educational Qualification:• B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR• Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:• CCNA (Cisco Certified Network Associate)• JNCIA (Juniper Networks Certified Associate)• Networking Fundamentals Certifications
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
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