Manage and develop key customer accounts, ensuring client happiness and retention through strategic planning and cross-department collaboration.
This is a remote position.
Job Description
We are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)
Key Responsibility Area
- Responsible for deriving happiness during the client life cycle
- Handling client activation and ensuring smooth activation
- Maintaining the CSAT upto the company benchmark
- Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
- Building and maintaining the strong relationship with the clients
- Coordinating with the other departments for smooth functioning of the daily operations
- Maintaining the retention rate of the existing clients as per the company benchmark
- Provide MyOperator product training to the the existing clients
- Providing on call/mail support to the existing clients
- Sharing weekly and monthly reports with the reporting manager
- Doing timely profiling of the clients
Requirements
- 1-2 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
Benefits
100% Remote Working
Flexible Working Hours
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Responsible for managing electrical projects for semiconductor facilities, ensuring scope execution, safety, and effective communication among teams, and leading system design and coordination.
Top Skills:
Electrical EngineeringMedium Voltage Electrical Distribution SystemsSemiconductor Systems
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The Inventory Management Engineer will analyze and improve inventory processes, conduct system reconciliations, and coordinate inventory audits while reporting statistics to management.
Top Skills:
DatabasesE2OpenMamSAP
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Lead SRE work to keep Circle highly available and performant: respond to incidents, own monitoring/alerting/log management, manage and optimize MySQL/Postgres/ClickHouse/Redis databases, maintain server infrastructure and deployment pipelines, collaborate with engineering teams, and build internal SRE tooling and automation.
Top Skills:
AWSClickhouseKubernetesLlm-Based Tools (Copilots)MySQLPostgresRedis
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
