The Key Account Manager will manage B2B client relationships, focusing on retention, upselling, and cross-selling SaaS solutions in the GCC and Middle East. This role includes coordinating with internal teams and providing strategic advice to clients.
About the Role:We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.
Requirements
Benefits
Key Responsibilities:
- Manage and grow relationships with existing B2B clients across the GCC and Middle East region
- Drive renewals, retention, and build strong long-term partnerships
- Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
- Serve as the main point of contact for client escalations, queries, and ongoing account support
- Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
- Understand client goals and provide strategic advice on how our solutions can help achieve them
- Report account health, renewal forecasts, and growth opportunities
Requirements
- 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
- Proven experience in client retention, upselling, and cross-selling in a B2B environment
- Strong understanding of the GCC and Middle East market landscape
- Excellent communication and relationship-building skills
- Ability to manage multiple client accounts and prioritize effectively
- Experience using CRM tools and reporting systems
Benefits
Competitive Salary
Work Culture
Top Skills
Crm Tools
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