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Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
About Emma India:
Emma India is a rapidly growing ecommerce company specializing in premium mattresses and sleep accessories. We provide our customers with the ultimate sleep experience. Globally, the company is present in 33 countries and is the global leader in the space. In India, the business is relatively new and growing quickly. As we continue to expand our presence in the Indian market, we are seeking a Junior Operations Manager to join our dynamic team. This role is crucial for ensuring the smooth and efficient operation of Emma’s marketplace stores, maintaining inventory accuracy, and driving timely order fulfillment across all platforms.
What You'll Do
- Oversee daily operations of Emma’s marketplace stores (Amazon, Flipkart, etc.) and ensure accurate, on-time order fulfillment.
- Monitor stock health across Emma Warehouses and fulfillment centers and proactively prevent out-of-stock (OOS) situations.
- Coordinate with 3PL partners, transporters, and internal teams for smooth inbound, storage, and dispatch operations.
- Ensure correct labeling, packaging, and appointment scheduling for marketplace orders.
- Manage RTO/DTO returns which include inspection, grading, reconciliation, and refurbishment coordination.
- Conduct regular cycle counts and audits to maintain 100% inventory accuracy.
- Validate GRNs, challans, and dispatch documents per SOP.
- Track and report operational KPIs on inventory accuracy, order fulfillment, and warehouse productivity.
- Identify process gaps and implement improvements to enhance efficiency.
- Maintain updated reports and data in systems like EasyEcom for internal alignment and decision-making.
Who We're Looking For
- You have a bachelor’s degree in business, operations, or a related field.
- You have 2–3 years of experience in operations, warehousing, or e-commerce fulfillment.
- You have a strong ownership mindset with attention to detail and process discipline.
- You are proficient in Excel, and experience with WMS/OMS tools (e.g., EasyEcom) is a plus.
- You have excellent communication skills and are able to converse fluently in English and Indian languages.
- You are a hands-on problem solver who thrives in a fast-paced, execution-driven environment.
- Experience working with Amazon, Flipkart, or other Quick Commerce platforms is an advantage.
- You are based in, or can relocate/work in, Gurgaon.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
