ABOUT CAREPAY
In 2015, the CarePay platform launched the mobile health wallet under the brand M-TIBA in Kenya. Combining mobile technology and -money so people could save up for future hospital expenses. Since then the platform grew to become the digital connector between the healthcare payers, providers, and members. Covering the end-to-end health insurance journey while always keeping the individual's perspective in mind first. The platform improves the way money flows through the healthcare system, lowering the costs society must pay to get access to good quality healthcare. CarePay is at the forefront of revolutionary technological and social impact within healthcare, improving the lives of millions around the world.
In 2019, CarePay raised $45 million in growth capital in its Series A financing round, becoming one of the best funded start-ups in Africa in 2019. Quickly after, the company was internationally recognized as #7 on Fortune’s Change the World 2020 list alongside Alibaba, Paypal and Zoom. Currently, CarePay has over 4.8 million people registered, 20+ Payers and 5,000+ healthcare providers connected to their platform. Following the success of M-TIBA in Kenya, CarePay has established its headquarters in Amsterdam, with the aim of scaling the platform to other countries. The company has already begun its international expansion.
MAIN PURPOSE OF THE POSITION:
The Junior ICT Systems Administrator is responsible for providing day-to-day ICT support services to staff, ensuring efficient operation of hardware, software, network access, and user accounts across the organization. The role supports onboarding and offboarding processes, system maintenance, troubleshooting, inventory management, and compliance with organizational security controls to ensure reliable and secure ICT operations.
KEY DUTIES AND RESPONSIBILITIES
- Configure and manage user accounts, email accounts and access permissions on Microsoft 365.
- Support onboarding and offboarding processes, including provisioning and recovery of ICT equipment and system access.
- Install, configure, troubleshoot, maintain and upgrade computer hardware, software, printers, office biometrics and related ICT equipment.
- Provide first-line technical support to users both onsite and remotely through the ICT ticketing system.
- Troubleshoot hardware, software, network connectivity, VPN, audio, printer, and device-related issues to minimize downtime.
- Monitor and ensure compliance of user devices through Intune device management and Drata security controls.
- Perform routine maintenance checks on office ICT infrastructure including network cameras, biometrics and access systems.
- Conduct quarterly user access reviews to ensure appropriate system access rights and compliance with organizational security policies.
- Maintain and monitor ICT inventory levels, including laptops, chargers, peripherals and other ICT assets.
- Identify and report replenishment requirements and coordinate with external ICT vendors to facilitate the repair, servicing and replacement of defective equipment, ensuring timely resolution and asset availability.
- Ensure firmware, drivers and system updates are regularly applied for optimal performance and security.
- Support the setup and operation of teleconferencing equipment during organizational meetings.
- Maintain accurate documentation of ICT assets, support activities and user support requests.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
- Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.
- At least 2-3 years of experience in ICT support, systems administration or helpdesk support.
- Knowledge of Microsoft 365 administration, user account management and endpoint support.
- Familiarity with device management tools such as Microsoft Intune and security compliance platforms such as Drata is an added advantage.
- Familiarity with ticketing systems (e.g Freshdesk, Jira)
- Basic understanding of networking concepts, VPNs, operating systems and hardware troubleshooting.
- Experience in supporting Windows-based environments, printers, conferencing equipment and office ICT infrastructure.
- Knowledge of ICT asset management and inventory tracking processes.
- Understanding of information security practices and user access management.
SKILLS AND COMPETENCIES
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to provide excellent customer support and interact professionally with users.
- Strong organizational and time-management skills.
- Ability to prioritize tasks and respond to issues promptly.
- Attention to detail and commitment to accuracy.
- Ability to work independently and collaboratively within a team environment.
- Basic analytical and diagnostic skills.
- Documentation experience and skills.
- Adaptability and willingness to learn new technologies.
- High level of integrity and professionalism in handling organizational systems and data.
CarePay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family, gender identity, genetic information, marital status, race, religion, or any other characteristic protected by applicable laws, regulations, and ordinances.
