Design, develop, and maintain IVR systems using VoiceXML and major IVR platforms. Build conversational AI solutions (NLU/NLP, intent identification, LLMs), integrate telephony (SIP/TDM), cloud AI services, databases (SQL/NoSQL), CRM and RPA systems, and external services via RESTful APIs using Java/Python/NodeJS/C++.
- IVR Engineer
Must have skills:
- 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
- Proficiency in VoiceXML and other IVR development tools and frameworks.
- Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
- Experience with Conversational AI projects, including intent identification and LLM development.
- Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
- Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
- Experience with database management (SQL, NoSQL).
- Knowledge of telephony protocols (SIP, TDM).
- Exposure to RPA tools, CRM systems, and customer service applications.
- Proficiency in integrating AI solutions with RESTful APIs and external services.
Good to have skills:
- Microsoft Co-pilot
Must have skills:
- 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
- Proficiency in VoiceXML and other IVR development tools and frameworks.
- Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
- Experience with Conversational AI projects, including intent identification and LLM development.
- Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
- Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
- Experience with database management (SQL, NoSQL).
- Knowledge of telephony protocols (SIP, TDM).
- Exposure to RPA tools, CRM systems, and customer service applications.
- Proficiency in integrating AI solutions with RESTful APIs and external services.
Must have skills:
- 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
- Proficiency in VoiceXML and other IVR development tools and frameworks.
- Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
- Experience with Conversational AI projects, including intent identification and LLM development.
- Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
- Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
- Experience with database management (SQL, NoSQL).
- Knowledge of telephony protocols (SIP, TDM).
- Exposure to RPA tools, CRM systems, and customer service applications.
- Proficiency in integrating AI solutions with RESTful APIs and external services.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead design and implementation of advanced ML systems: architect models and services, run experiments and evaluations, deploy and scale models (MLOps), build RESTful ML APIs, and mentor junior ML engineers to integrate AI functionality across Atlassian products.
Top Skills:
KerasLlmsMlopsNumpyPandasPythonPyTorchRestful ApisScikit-LearnTensorFlow
Artificial Intelligence • Legal Tech • Software
Select the world’s best golf-playing practicing lawyer to attend the Legora Invitational in NYC on Sept 2, 2026. Play golf with leading lawyers and Ludvig Åberg, present a written, specific case about how you use Legora, demonstrate putting ability, and join discussions about the future of law and legal technology. Travel and accommodation covered.
Cloud • Security • Software • Cybersecurity
The Solutions Architect II will design and implement complex web and security solutions, provide technical consulting, and optimize customer engagement with Akamai's services.
Top Skills:
AWSAzureDevOpsGCPJavaScriptPerlPythonWeb Development
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
