At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE TEAM
The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.
The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions
ABOUT THE ROLEAs the IT Workplace Enablement Lead, you will oversee the smooth operation of workplace IT Services, ensuring a seamless and efficient experience for employees. You will lead the IT Enablement team, focusing on KTLO tasks,IT Support, corporate network management and process optimisation.Your role will be crucial in maintaining high service levels and driving continuous improvements in IT Operations
Key Responsibilities:
- Lead the IT Workplace enablement team, ensuring efficient IT Support and incident resolution
- Oversee ticket management, troubleshooting and service requests ensuring SLAs are met.
- Develop and refine IT Operational Process to improve efficiency and service delivery
- Act as the escalation point for complex technical issues and high priority incidents
- Serve as the primary liaison between IT Engineering and end users for support-related matter,
- Collaborate with IT Engineering to escalate and resolve complex issues
- Drive automation and self service initiatives to enhance IT support scalability
- Monitor IT Infrastructure and proactively address potential issues before they impact users
- Lead IT asset management, onboarding/offboarding process, and user life cycle management
- Manage and optimize Key IT systems, including Google Workspace, MDMs, CASB & DLP
- Provide regular reports on IT Performance, incidents and areas of improvements
- Manage and maintain corporate network , ensuring reliability, security and optimal performance
- Experienced IT Service Desk Leader - You have track record of leading IT Support teams, managing escalations, and driving operational excellence
- Technical Expertise - You bring hands-on experience with Google Workspace,Intune,Jamf & ITSM tools ensuring seamless workplace IT support
- Process-Oriented & ITIL-Savvy - You understand ITIL best practices and can streamline service desk operations to enhance efficiency
- User centric approach - You prioritize end-user experience, providing clear communication and effective solutions
- Proactive Problem-Solver - You anticipate IT Challenges, drive automations and implement improvements to optimize support services
- Collaborative Team player and Mentor - You thrive in cross-functional IT environments,mentoring teams while working closely with stakeholders.
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Top Skills
Tide New Delhi, Delhi, IND Office
5th floor, E3/15, Block E 3, Jhandewalan Extension, Jhandewalan, New Delhi, Delhi, India, 110005
