The IT Manager oversees IT asset management, vendor relations, cloud infrastructure, backup procedures, and issue resolution, ensuring efficient IT operations.
Job description:
Asset Management:
* Maintain a comprehensive inventory of all IT assets, including hardware, software licenses, cloud services, and peripherals.
* Track asset lifecycle, depreciation, and disposal in accordance with company policies.
* Ensure systems are updated with real-time asset records using UEMMDM tools.
IT Vendor Management:
* Establish and maintain relationships with IT vendors and service providers.
* Negotiate contracts, service level agreements (SLAs), and pricing to ensure cost-effective services.
* Monitor vendor performance and address any service-related issues promptly.
Cloud and IT Infrastructure:
* Manage and administer cloud platforms, with a strong understanding of SaaS/IaaS tools and services.
* Experience in managing and securing Google Workspace (Gmail, Drive, Admin Console, etc.).
* Set up and maintain Unified Endpoint Management (UEM) or Mobile Device Management (MDM) solutions.
* Configure and remotely manage access points (AP) and wireless networks for seamless connectivity.
Email and Drive Backup for Exit:
* Implement and oversee procedures for data backup and secure access management for departing employees.
* Ensure protection and compliance of all company data during exits and transitions.
IT Issue Resolution (Software):
* Provide technical support and troubleshooting for software-related issues.
* Collaborate with end-users to ensure minimal disruption to business operations.
IT Issue Resolution and Vendor Coordination (Hardware):
* Manage hardware-related issues and coordinate with external vendors for repairs and maintenance.
* Ensure timely resolution to reduce equipment downtime.
IT Procurement & Vendor Negotiations:
* Collaborate with procurement for sourcing IT equipment.
* Negotiate favorable pricing and service terms for new purchases and repairs.
Biometric Systems Management:
* Supervise and maintain biometric attendance systems to ensure operational reliability and data accuracy.
* Troubleshoot sync or access issues and liaise with vendors as needed.
Qualifications:
* Bachelor’s degree in Information Technology, Computer Science, or a related field.
* At least 7 years of proven experience in IT management or a similar role.
* Strong knowledge of IT asset and vendor management, procurement, and contract negotiation.
* Hands-on experience with Google Workspace administration and cloud tools.
* Proficiency in troubleshooting both software and hardware issues.
* Experience in setting up and managing UEM or MDM platforms.
* Familiarity with remote management of APs and biometric systems is an advantage.
* Strong communication, leadership, and organizational skills.
Requirements
* Ownership: built / implemented vs only support
* End-to-end IT infra exposure (servers, network, security, assets)
* Tools used (asset mgmt, ticketing, MDM/UEM, security)
* Setup-from-scratch experience (office, branch, startup)
* Scale handled (users, assets, SLAs)
* Security depth (MFA, EDR, firewall, compliance)
* Cloud exposure & future readiness (AWS / Azure)
* OS (Windows, macOS, Linux)
* Process (tickets, SLA, documentation, vendors)
* Communication & stakeholder handling
* Team handling (if any)
UEM / MDM
* UEM/MDM tool used: JumpCloud
* Hands-on experience with setup and migration
* Knowledge of devices enrolled under MDM
* Policies enforced via MDM: MFA
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