As an IP TEC Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.
- Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
- Writes technical application notes, field notices.
- Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
- Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management
- Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
- Provides emergency support to customers on a global basis 24/7.
- Experience / interest in working in a customer support role and environment is preferred.
- Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit
You have:
- Bachelor’s degree in Engineering with 7–15 years of relevant experience.
- Provide technical requirement inputs based on customers’ deployment experiences.
- Contribute inputs to the development of software/hardware build-controlled production releases.
- Support the creation and release of hardware/software documentation and customer notifications.
- Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.
It would be nice if you also had:
- Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
- Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
- Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Top Skills
Nokia Gurugram, Haryana, IND Office
Sector 62, , Ghata, Gurugram, Haryana, India, 122102
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