Internal Communications Specialist

Job Overview:

The PR & Communications team is responsible for sharing Coursera’s story with the world, shaping public conversations on the future of education and work. Internally, the team ensures that information flows smoothly around the business, enhancing organizational alignment and employee engagement. 

As Internal Communications Specialist, you will play a key role in supporting internal communication initiatives by maintaining and managing the day-to-day operations of our intranet, providing basic communications support to stakeholders around the business, and drafting/editing a range of content and assets. With guidance from the Manager, Internal Communications, you’ll ensure the continuous flow of information across our systems and tools, including email, instant messaging, intranet, and more, to keep Coursera’s workforce informed and engaged. You will directly impact employees' day-to-day experience with information discovery and collaboration. You’ll have an opportunity to engage closely with our APAC team, including managing the production of our All Hands events in that region. The right candidate will feel comfortable working in a lean, performance-driven environment while maintaining a strong sense of team and collaboration. This role will require working across IST and EST zones. 

Responsibilities:

• Content creation & editing for written and video assets used in company-wide settings, including All Hands meetings
• Newsletter drafting, management, and distribution support
• Intranet platform management and maintenance, including analytics, page design, and functionality support 
• Workflow management for our APAC Regional communication strategy, including regional All Hands
• Provides content and execution support for long-term and perpetual communications campaigns

Basic Qualifications:

• 3+ years of experience in internal or external communications 
• Demonstrated writing and editing skills across different formats (email, intranet articles, Slack, etc.)
• Demonstrated experience editing and delivering high-quality video assets
• Hands-on experience managing or supporting  complex communications platforms and collaboration tools (eg; Zoom events, intranet, SharePoint, etc.)
• Experience working with internal stakeholders and partners, including leadership stakeholders
• Experience with monitoring and analyzing communications analytics, and performance data

Preferred Qualifications:

• Project management training and/or experienceExperience producing webinars or other virtual events, preferably via Zoom Events platform 
• Experience partnering with IT teams and/or People teams on cross-functional communication efforts

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