About the role:
Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role you will create interactive courses to enable both the technical skill and the nonprofit savvy of our customers. Blackbaud is seeking a full-time instructional designer to build educational content for our solutions. The ideal candidate brings a passion for lifelong learning, pursues positive results for the business with energy, drive, and a strong passion for accomplishment, and seeks feedback to uncover ways to improve results for the customer.
What you will be doing: (Job duties and responsibilities)
Design and develop effective, engaging courseware through skilled scripting, voice narrations, demos, graphics, and learning activities
Collaborate with subject matter experts, instructors, and peers
Convert complicated technical information from a subject matter expert in RDO/PTG into a customer-facing learning experience
Apply adult learning methodologies and techniques in course development
Prioritize and manage projects to completion and meet desired milestones
Build productive relationships and communicate with cross-functional teams
Align to rapid product release cycles with flexibility and poise
Follow corporate and team style and brand guidelines
What we will want you to have: (Job requirements and preferences)
Bachelor’s degree or higher with concentration on Instructional Design
2-4 years of experience in corporate learning and development
Demonstrable experience in Articulate 360
Exceptional writing skills
Proven Project Management skills
Experience with Graphic Design
Experience using caption editing software
Experience with Video Editing (Camtasia preferred)
Experience with Audio Editing (Audacity preferred)
Experience with Motion Graphics Software (Adobe After Effects preferred)
Ability to work US East Coast hours
Advanced level English
Bonus: Experience using Generative AI tools
Screening / Interview - preferred process:
Email screening:
Please provide 3-5 examples of any of the following:
Example of an eLearning course sample, if feasible (note to HR: occasionally, this is difficult because their work is the IP of a corporation, and they cannot share it)
Example of a PowerPoint presentation
Example of voice narration
Example of video editing
Example of audio editing
Example of graphic design / graphic savvy
Example that displays writing skills
Other samples can include anything that showcases your skills – if you provide a website, please direct us to specific examples on the site.
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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