Manage and enhance endpoint management across macOS, Windows, and mobile devices using Jamf Pro and Microsoft Intune. Administer enrollment, configuration, security policies, application deployment, patching, compliance, and identity integrations. Provide L3 endpoint support, troubleshoot policy and deployment issues, automate tasks with Bash or PowerShell, monitor device health, and improve user experience. The role also involves documentation, service desk collaboration, and support for remote or distributed users.
We are looking for an experienced Infrastructure Engineer to manage, support and enhance our endpoint management ecosystem, with a strong focus on Apple macOS, Jamfand Microsoft Intune. The role will ensure secure, compliant and high-performing end-user devices across a modern, cloud-first workplace.
Key Responsibilities
Endpoint & Device Management
- Manage and support macOS devices across the organization
- Administer Jamf Pro for Apple device enrollment, configuration, patching and compliance
- Manage Microsoft Intune for device management, security policies and application deployment Support Windows and mobile devices via Intune (as required) Security,
Compliance & Identity
- Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening nand patch compliance
- Integrate endpoint management with Azure AD / Entra ID and conditional access
- Support Zero Trust and secure access models Application & Patch Management
- Package, deploy and maintain applications for macOS and Windows
- Manage OS and third-party patching via Jamf and Intune
- Troubleshoot application and policy deployment issues
User Support & Operations
- Provide L3 support for endpoint-related incidents and problems
- Work with service desk teams to improve first-line resolution
- Create and maintain documentation, SOPs and knowledge articles
Automation & Optimization
- Use scripts (Bash, PowerShell) to automate routine tasks
- Monitor device health, compliance and usage metrics
- Drive continuous improvement in endpoint performance and user experience
Skills, Knowledge & Expertise
Technical Skills
- Strong hands-on experience with macOS administration
- Deep expertise in Jamf Pro
- Strong working knowledge of Microsoft Intune Experience with:
- Apple Business Manager (ABM)
- Azure AD / Entra ID
- Autopilot and device enrolment workflows
- Endpoint security policies
- Jamf certifications (Jamf 200 / 300 / 400)
- Microsoft Endpoint Administrator certification (MD-102)
- Experience supporting remote-first or global users
- Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)
Scripting Tools & Other Skills
- Bash and/or PowerShell scripting
- Experience with MDM/MAM concepts
- Familiarity with monitoring and asset management tools
- Strong customer service and communication skills
- Methodical and organised approach to problem-solving
- Ability to manage multiple tickets and priorities effectively
- Attention to detail in documentation and ticket updates
- Willingness to learn and develop technical and process knowledge
- Ability to work independently in a remote, distributed team
- Comfortable following defined processes while contributing improvement ideas
Certification(Preferred)
- Jamf certifications (Jamf 200 / 300 / 400)
- Microsoft Endpoint Administrator certification (MD-102)
- Experience supporting remote-first or global users
- Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)
Working Hours & Location
Hybrid, India Pune
About
Our commitment to building and maintaining a diverse workforce Anthesis has clients across all industry sectors and supports some of the world’s largest multinationals such as Reckitt, Cisco, Tesco, The North Face, and Target. The company brings together 1,300+ experts operating across 22 countries and 44 office locations with offices in Australia, Belgium, Brazil, Canada, China, Colombia, Finland, France, Germany, Hong Kong, Ireland, Italy, the Middle East, Netherlands, the Philippines, Singapore, South Africa, Spain, Sweden, Switzerland, the UK, and the US. We encourage all employees to contribute their ideas, perspectives, and experiences to help us create an inclusive and equitable workplace. By embracing diversity and providing equal opportunities, we believe we can drive innovation, foster creativity, and achieve our shared goals. So, if you’re ready to be a part of something truly extraordinary, then we want you! Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, pregnancy, marital status, protected veteran status, or disability status. Together, we can continue to build a diverse and inclusive workforce where everyone has an equal opportunity to succeed and thrive. If you require any reasonable adjustments to be made to your application process, or need this job advert in a different format, just let us know and we’ll be happy to help.
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