The Implementation Specialist will support backend customer onboarding, handle compliance framework mappings, and maintain documentation while ensuring smooth onboarding workflows.
At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.
As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.
Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.
The Role
As an Implementation Specialist at Secureframe, you will support the backend implementation and onboarding of customers by working closely with the Compliance, Customer Success, and Implementation teams. Your focus will be on internal execution, configuring customer accounts, supporting compliance framework mappings, and maintaining high-quality internal documentation, while ensuring onboarding workflows run smoothly and on schedule.
While this role is not the primary customer-facing point of contact, you will support limited customer communications related to backend setup and provisioning, primarily via email, and collaborate closely with customer-facing teammates to ensure a seamless onboarding experience.
What you'll do
- Provision and configure new customer accounts within the Secureframe platform
- Support backend onboarding workflows and handle change requests
- Assist the Compliance team with standard and custom compliance framework mappings
- Support implementation-related backend tasks and operational setup activities
- Send and manage customer email communications related to provisioning and instance setup
- Partner with Customer Success Managers and other Implementation Specialists to ensure smooth handoffs post-implementation
- Collaborate cross-functionally with Sales, Customer Success, Support, Product, and Engineering teams to support successful implementations
- Create, update, and maintain internal documentation, runbooks, and implementation best practices
- Gather internal and customer feedback to help improve implementation processes and tooling
Who we're looking for
- 1–2 years of experience in implementation support, onboarding, technical support, project coordination, or IT consulting.
- Excellent English communication skills—both written and spoken.
- Strong organizational and time-management skills with the ability to support multiple implementations and tasks in parallel
- Strong understanding of compliance frameworks such as SOC 2, ISO 27001, and HIPAA and other compliance frameworks
- Detail-oriented and process-driven, customer-first mindset with empathy, patience, and problem-solving skills.
- Ability to understand technical configurations and document them clearly
- Self-starter comfortable working in a fast-paced and dynamic startup environment with evolving processes
Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote-first company. Therefore, all employees must be able to travel by air to company off-sites two to four times per year (reasonable accommodations will be made where appropriate).
We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.
Please note:
1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.
2. No Fees: We never ask for payments or fees from job applicants at any stage.
Top Skills
Compliance Frameworks
Hipaa
Iso 27001
Soc 2
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