Implement and configure client solutions using Microsoft Power Platform and Dynamics 365. Manage data migration from legacy systems, maintain CRM records, track implementations, coordinate releases and BAU transition, lead client onboarding, resolve issues, and deliver in-person or remote system training to client back-office teams.
Key Responsibilities
- Create client solutions and reports using microsoft power platform, dynamics 365, power automate, and power bi.
- Manage data migration and transition from legacy software to Morningstar systems.
- Maintain accurate crm records for centralized client oversight.
- Track new implementations and collaborate with internal teams for releases and bau transition.
- Lead new client onboarding, identify challenges, and define transition roadmaps.
- Deliver initial and ongoing system training to client back-office teams either face-to-face or remotely.
Experience & Attributes
- Experience with microsoft dynamics 365 is highly recommended.
- Familiarity with crm, data analysis, data migration, and financial advice processes.
- Proven technical implementation and project management skills with a continuous improvement mindset.
- Excellent verbal and written communication skills for building trusted stakeholder relationships.
- Ability to multitask, manage concurrent implementations, and negotiate complex issues.
- Self-motivated and comfortable working in an agile, consultative environment.
Morningstar is an equal opportunity employer.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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