HR Support Analyst

Are you ready to kickstart your HR career in a dynamic and fast-paced environment? Turing is looking for an HR Support Analyst (Developer Success Specialist) to join our Support Desk team and play a crucial role in supporting our People Team. This is an entry-level position, perfect for someone eager to learn, grow, and make an impact in HR.

You’ll be responsible for supporting the day-to-day operations of the People Team, helping ensure a seamless and positive experience for our global team members. From onboarding to offboarding, you’ll help manage key processes and provide direct support to team members, fostering a culture of trust and engagement.

This role is a great opportunity for a self-starter looking to build foundational HR skills while contributing to an exceptional employee experience.

Key Responsibilities

1. Employee Lifecycle Support:
• Assist with onboarding processes, including setting up accounts and coordinating with recruiters, new hires, and other departments.
• Support internal transfer tasks and offboarding tasks to ensure smooth transitions, including documentation updates and system access changes.
2. Employee Support Desk:
• Serve as the first point of contact for team member inquiries, addressing questions and escalating issues as needed.
• Provide timely and professional support for our international workforce across time zones.
3. Data & Records Management:
• Maintain accurate personnel records across HR systems and ensure data integrity.
• Generate and update reports on employee data to support team projects and compliance needs.
4. Process Improvement:
• Assist in creating and refining processes to improve efficiency and scalability.
• Collaborate on the implementation of new initiatives to enhance the employee experience.
5. Cross-Functional Collaboration:
• Partner with the HR Generalist and People Operations team to support key projects and programs.
• Coordinate with stakeholders across departments to ensure alignment on operational tasks.

Must-Have Qualifications

• Availability: typical working hours from 12:30pm - 8:30pm IST, with exception of bimonthly All Hands Meeting and initial training period. 
• Familiarity with Google Sheets/Excel.
• At least 1 year of experience in HR, customer support, or administrative roles (internships included).
• Strong communication skills with a customer-centric approach to problem-solving.
• Highly organized with the ability to manage multiple tasks and priorities simultaneously.
• Experience using an HRIS or willingness to learn new systems.

You’d Be a Great Fit If You Are:

• Self-Motivated: You take initiative and seek opportunities to learn and grow.
• Detail-Oriented: You thrive on accuracy and are comfortable managing large amounts of data.
• Adaptable: You excel in a fast-paced, evolving environment where no two days are the same.
• Collaborative: You enjoy working with diverse teams and stakeholders to achieve common goals.
• Problem-Solving: You approach challenges with creativity and a solution-oriented mindset.

Bonus Points:

• Experience supporting a global or remote workforce.
• Previous exposure to HR processes like onboarding or performance management.