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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing the cleanliness and maintenance of all public areas within the hotel and meeting the highest standards of cleanliness and presentation. As a Housekeeping Team Leader, you’re not just supervising the cleanliness and upkeep of the hotel’s public spaces – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Team Leadership: Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
- Quality Control: Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
- Inventory Management: Monitor and manage cleaning supplies and equipment.
- Guest Relations: Address and resolve housekeeping-related guest requests and complaints professionally.
- Training & Development: Train staff and support ongoing skill development.
- Collaboration: Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Reporting: Maintain accurate records of housekeeping activities, performance metrics, and guest feedback. Prepare and submit reports on the status of public areas to the Executive Housekeeper.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in housekeeping or hospitality management.
- Strong team management skills.
- Excellent attention to detail and organizational abilities.
- Effective communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Understanding of housekeeping procedures and standards.
