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Supervise hotel housekeeping operations by inspecting guest rooms and public areas, managing linens, amenities, supplies, and equipment, assigning room duties, training and supporting Room Attendants, responding to guest requests, and enforcing cleanliness, safety, hygiene, and waste-management standards.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Your meticulous attention to detail and commitment to excellence will help create an unforgettable experience for our guests. As a Housekeeping Supervisor, you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Maintain impeccable standards: Inspect cleaned rooms and public areas to guarantee they meet cleanliness, presentation, and quality standards before guest arrival.
- Oversee linens and amenities: Monitor linen, towel, and guest amenity stock levels, ensuring Room Attendants have the necessary supplies to perform their duties.
- Manage housekeeping supplies: Ensure housekeeping carts, storage areas, and supplies are well-maintained, properly stocked, and organized.
- Deliver Exceptional Guest Service: Respond to guest requests promptly and courteously, ensuring a positive guest experience.
- Lead and support the team: Allocate daily room assignments, guide and train Room Attendants, monitor performance, and ensure compliance with safety, hygiene, and waste management standards.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum of 3 years of experience in the Housekeeping Department, preferably within the hospitality industry.
- Previous supervisory experience will be an added advantage.
- Strong attention to detail, with the ability to maintain high standards of cleanliness and presentation.
- Good leadership, communication, and team management skills.
- Ability to manage time effectively, prioritize tasks, and meet operational deadlines.
- A guest-focused approach, with the ability to handle guest requests professionally and courteously.
- Good teamwork and coordination skills when working with other hotel departments.
- Knowledge of cleaning chemicals, housekeeping equipment, and safety procedures.
- Good command of English; additional languages will be an advantage.
- Flexibility to work shifts, including weekends and public holidays.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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