Home Lending - Senior Operations Manager

Job Description
Join JPMorgan Chase & Co., a global leader in financial services, and make a significant impact in the mortgage operations sector. As a Vice President - Operations Manager II, you will have the opportunity to lead a dynamic team, drive process improvements, and ensure compliance with industry standards. This role offers a chance to develop your leadership skills while contributing to the success of a renowned financial institution. Be part of a team that values innovation, excellence, and collaboration.
As a Vice President - Operations Manager II in Home Lending - Consumer Fulfillment Originations, you will lead and manage a team of over 50 employees, ensuring efficient workflow and compliance with policies. You will oversee team performance, conduct audits, and implement corrective actions to enhance productivity and quality. Your role will involve mentoring team members, managing human resources actions, and participating in special projects to drive operational excellence.
Job Responsibilities:

• Trains, manages, and coordinates daily operations of a 50+ employee team.
• Oversees workflow and results management to ensure compliance with policies.
• Conducts audits and provide sinformation to management for process improvement.
• Mentors and reviews team work for accuracy and quality.
• Handles exception items and document new procedures.
• Recommends and implements corrective action plans for process deficiencies.
• Responds to audit findings and risk control reports with corrective actions.
• Assists in implementing new or revised policies and procedures.
• Ensures compliance with regulatory requirements and established policies.
• Participates in projects and create ad-hoc reports as delegated by management.
• Manages team performance through coaching, reviews, and corrective action planning.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or equivalent college coursework.
• Work experience in mortgage operations, knowledge of US mortgage documents, regulations, and guidelines.
• Ability to lead and motivate a high-performance team effectively.
• Excellent written and verbal communication skills.
• Superior computer skills in a multiple application environment.
• Detail-oriented with strong analytical and decision-making skills.
• Effective time management skills.

Preferred Qualifications, Capabilities, and Skills:

• Master's degree in a related field.
• Experience in managing large teams in a financial services environment.
• Familiarity with automation tools and techniques.
• Strong problem-solving skills and ability to exercise prudent judgment.
• Experience in conducting research and organizing special reviews.
• Ability to work collaboratively in a team environment.
• Knowledge of compliance, risk, and control requirements in the mortgage industry.

Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.