The Helpdesk Executive is responsible for attending to customer calls, managing service requests, data analysis, and reporting operational statuses.
JOB TITLE: Helpdesk Executive
REPORTING TO: Help Desk – Team Leader
PURPOSE OF THE ROLE
Attend to Calls pertaining to customer complaints, data management and reporting.
Key Responsibilities
KEY RESPONSIBILITIES
- Attend to calls pertaining to customer queries, complaints on the toll free line and record them
- Assign calls to respective Senior engineers/Engineers
- Monitor the call progress and status
- Data Management pertaining to Service calls and escalations
- Data Analysis & suggesting appropriate action
- Robust Reporting: MIS, Internal
- Point of contact for the Field engineers for non technical issues
Skills, Knowledge & Expertise
KEY INTERFACES
- Staff from Service Team
- Product/Tech support team
- GGS Central office
- Clients and their respective Admin teams
EDUCATIONAL QUALIFICATIONS / TRAINING
- Graduate with at least 2 year of relevant experience
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
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Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
