About ERM
ERM is the world’s largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients — and the planet.
ERM Global Delivery Centre (GDC)
We Deliver. We Synergise. We Innovate.
The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.
At the GDC, you will:
• Be part of a hub that ensures ERM’s business continuity worldwide.
• Collaborate with colleagues across geographies to support global operations.
• Drive consistency, compliance, and efficiency in core functions.
• Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
• Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.
Role Purpose
The Head of Finance Operations leads the design, delivery, and ongoing improvement of ERM’s global Finance Operations from the GDC. This role is responsible for operational excellence across all Finance process towers — Procure-to-Pay (P2P), Order-to-Cash (O2C), Project-to-Report (P2R), Record-to-Report (R2R), and FP&A Enablement. The position partners closely with the Global Director of Finance Operations and regional Finance leaders to ensure consistent, high-quality, scalable service delivery. Responsibilities also include supporting the long-term finance operating model, building governance, and driving transformation readiness in collaboration with the GDC Ops & Transformation team.
Key Responsibilities
Lead Finance Operations delivery across all process towers, ensuring accuracy, timeliness, control, and a strong customer service culture.
Establish governance frameworks, SLAs, and KPI dashboards for operational consistency and transparency; report performance metrics to global stakeholders.
Drive process standardization, documentation, and automation, including preparation for ERP rollout (Certinia / MS Dynamics).
Collaborate with regional Finance Directors and retained teams to harmonize processes and align policies.
Partner with the Global Finance Transformation and GDC Ops & Transformation teams to embed analytics, automation, and digital enablement across towers.
Build leadership capability and succession plans within the Finance Ops organization; promote a culture of accountability and continuous improvement.
Serve as escalation point for process or delivery issues, balancing global consistency with regional flexibility.
Experience & Capabilities
15+ years in Finance Operations or shared-services leadership roles.
Proven success in managing large-scale Finance delivery and transformation programs, including global process transitions.
Deep understanding of end-to-end Finance processes (P2P, O2C, P2R, R2R, FP&A) and related KPIs.
Experience with ERP implementations (Certinia / MS Dynamics / SAP) and financial systems integration.
Strong governance, commercial acumen, and stakeholder engagement skills.
Ability to influence across cultures and functions, combining strategic vision with hands-on operational leadership.
Leading a team of 200+ finance professionals
Leadership Characteristics
Acts as a change leader with a clear vision and ability to inspire cross-functional teams.
Demonstrates pace, energy, and collaboration, balancing transformation with service-delivery stability.
Exceptional communicator with strong analytical and decision-making skills.
Coaches and develops future leaders; builds high-performing, globally connected teams.
