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Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Key Responsibilities:
Onboarding & Offboarding:
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Manage end-to-end onboarding and offboarding processes in line with defined SLAs
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Coordinate with internal teams, clients, and third-party vendors to ensure smooth transitions
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Trigger communication workflows and ensure proper documentation and compliance
Employee Helpdesk Management:
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Address and resolve HR-related queries promptly and empathetically
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Collaborate with payroll, legal, and tech teams for issue resolution
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Maintain accurate documentation and logs for audits and process improvements
Compliance & Labor Law Adherence:
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Stay informed on labor laws and statutory regulations in assigned countries
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Ensure HR processes and documentation meet local compliance standards
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Partner with legal teams to roll out policy updates when required
SLA Monitoring & Reporting:
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Monitor SLAs for onboarding/offboarding and employee helpdesk tickets
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Generate regular reports (weekly/monthly) on operational metrics and resolution timelines
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Identify process inefficiencies and recommend continuous improvement strategies
Qualifications:
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2–4 years of experience in HR operations or employee lifecycle management
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Strong understanding of HR processes and local labor laws (MEA region experience is a plus)
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Excellent communication and stakeholder management skills
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Comfortable working in a fast-paced, global environment
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Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus
