Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Fund Servicing Analyst within the Global IMOS Operations team, you will play a crucial role in managing all stages of the product lifecycle, from broker matching and custodial network management to lifecycle events, trade and cash settlement, claims and overdrafts management, client/regulatory reporting, and third-party report production. You will have the opportunity to collaborate with global teams, build strong relationships with external partners, and take ownership of initiatives to enhance service levels and efficiency for J.P. Morgan and our clients.
Third Party Reporting Overview
Third Party Reporting involves distributing transaction and activity data to IMOS clients' authorized third parties via scheduled transaction reports or real-time Copy SWIFT messaging:
- Transaction Reporting: IMOS provides scheduled or on-demand transaction activity data reports to third parties.
- Copy SWIFT: IMOS supports real-time Copy SWIFT messaging to third parties where available.
Job responsibilities
This role focuses on Investment Middle Office Services (IMOS) Third Party Reporting (TPR):
- Oversee day-to-day management of the team, including work allocation, capacity management, and talent management as required.
- Collaborate with global teams to ensure successful project phase go-lives, including operational readiness.
- Lead outreach initiatives with global financial institutions for their interested party reporting requirements.
- Build and maintain strong relationships across multiple levels of the organization and with external partners, including global custodians, fund accountants, prime brokers, and clients' third parties.
- Serve as a point of contact within the Global IMOS Operations team for clients and internal partners, supporting key implementation activities and delivering premier service.
- Participate in regular client meetings to manage expectations and discuss ongoing implementation activities.
- Agree upon and document arrangements for transaction reporting and copy SWIFT with third parties, and complete post-implementation confirmations.
- Identify opportunities and take ownership of initiatives to enhance service levels and efficiency for J.P. Morgan and clients.
- Develop and maintain comprehensive standard operating procedures (SOPs) and guidelines to meet corporate risk and control standards.
- Engage in internal discussions to improve and expand the IMOS offering.
Required qualifications, capabilities and skills
- Proven leadership experience in managing processes, risks, and controls within Investment Operations, with a focus on change management.
- Strong client-facing skills and effective communication style, adept at interacting with key clients and financial institutions worldwide.
- In-depth knowledge of OTC instruments, Exchange Traded Derivatives, Fixed Income Securities, Equity products, and other financial instruments, supported by experience in Investment Operations.
- Excellent problem-solving abilities to identify, comprehend, and resolve operational and technical challenges.
- Proficient in both written and verbal communication, capable of building relationships with diverse stakeholders, including senior business executives.
- Flexible and organized, able to meet tight deadlines, prioritize tasks, and fulfill client expectations, while being a self-starter who learns quickly and works independently.
- Skilled in Microsoft Office, including Excel, PowerPoint, and SharePoint, with experience in process flow analysis/mapping, knowledge of Client Reporting and SWIFT messages, and familiarity with intelligent automation tools like Alteryx and project management tools such as Monday.com.
J.P. Morgan is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
