Leads functional design and implementation of Microsoft Dynamics 365 CRM and Power Platform solutions across Sales, Customer Service, and Marketing. Responsibilities include process mapping, requirements gathering, configuration, functional documentation, testing, UAT, stakeholder engagement, user training, and guidance for technical and implementation teams.
Job Title: Functional Lead – Microsoft Dynamics 365
Location: Remote, India
Role Overview:
We are seeking an experienced Functional Lead with 10+ years of experience to lead the functional design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role will focus on translating business processes and requirements into effective CRM solutions across Sales, Customer Service, and Marketing.
The position is based on a remote working model but the candidate must be willing to relocate to UAE, if required.
Key Responsibilities:
Location: Remote, India
Role Overview:
We are seeking an experienced Functional Lead with 10+ years of experience to lead the functional design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role will focus on translating business processes and requirements into effective CRM solutions across Sales, Customer Service, and Marketing.
The position is based on a remote working model but the candidate must be willing to relocate to UAE, if required.
Key Responsibilities:
- Lead business process mapping and functional design for CRM across Sales, Service, and Marketing.
- Translate business requirements into Microsoft Dynamics 365 CRM functional solutions.
- Configure and optimise relevant Dynamics 365 modules, workflows, business rules, forms, views, and processes.
- Collaborate with business stakeholders to understand requirements, identify process improvements, and ensure effective CRM adoption.
- Prepare functional specifications, process documentation, configuration documents, and user guides.
- Support solution testing, validation, and user acceptance activities.
- Deliver user training and knowledge-transfer sessions for business users and key stakeholders.
- Provide functional guidance to technical and implementation teams throughout the CRM lifecycle.
- Ensure solutions align with CRM best practices, business objectives, and user experience expectations.
- 10+ years of experience in CRM functional consulting, business analysis, or functional leadership.
- Strong hands-on experience with Microsoft Dynamics 365 CRM and Power Platform.
- Good functional expertise across Sales, Customer Service, and Marketing processes/modules.
- Proven experience in process mapping, requirements gathering, CRM configuration, and functional documentation.
- Experience in conducting user training, workshops, UAT, and stakeholder engagement.
- Strong analytical, communication, documentation, and stakeholder management skills.
- Ability to translate business needs into practical and scalable CRM solutions.
- CRM business process maps and functional requirements.
- Dynamics 365 module configuration and functional design.
- Functional and user documentation.
- UAT and business validation support.
- User training and knowledge-transfer materials.
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop scalable platforms and services for Mastercard’s Priceless platform. Responsibilities include hands-on software development, code reviews, collaboration with product and design teams, automated testing, CI/CD, cloud-native development, DevOps, stakeholder communication, and maintaining quality, reliability, security, and system performance.
Top Skills:
APIsAutomated TestingAWSC#Ci/CdDevOpsDistributed SystemsEvent-Driven ArchitectureGoGCPJavaMicroservicesAzurePHPPythonReactive SystemsTypescript
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Supports cloud, application, infrastructure, container, and Kubernetes security engineering. Contributes to multi-cloud controls, IAM policies, policy-as-code guardrails, vulnerability triage, compliance evidence gathering, security automation, and secure AI system monitoring. The role also involves scripting, documentation, root-cause analysis, and collaboration with Engineering, IT, Compliance, and senior security engineers.
Top Skills:
AWSAzureBashCi/CdContainer SecurityFedrampGCPIamInfrastructure As CodeIso 27001JavaScriptKubernetesNetwork AclsOrganizations/ScpsPci-DssPolicy As CodePythonSecurity GroupsSoc 2VpcVulnerability Scanning
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead security engineering efforts across multi-cloud environments by designing cloud security controls, policy-as-code guardrails, container protections, and automated remediation. Own vulnerability management and incident escalation, conduct forensics and root-cause analysis, translate compliance requirements into technical controls, and automate evidence collection. Mentor engineers, oversee threat modeling and architecture reviews, maintain security documentation, and participate in on-call operations.
Top Skills:
AWSAws ConfigAws OrganizationsAzureCi/CdDastEdrGCPGitGoGuarddutyIamKmsKubernetesPolicy-As-CodePythonQualysSastScaSecurity HubService Control PoliciesSIEMSoarTenableTerraformVpcWiz
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
