What you can expect
You will design and build full-stack Quality Management solutions for Zoom’s Contact Center platform. You’ll collaborate across teams to integrate scalable, AI-powered features. Your work will improve customer experience and operational efficiency.
About the Team
Our team develops intelligent Quality Management tools for contact centers. We collaborate closely across engineering, product, and design. We exist to help organizations coach, evaluate, and empower their teams.
What we’re looking for
4+ years of demonstrated expertise in backend development using Java or related technologies to build distributed systems effectively.
Gain practical experience with contemporary frontend frameworks like React or TypeScript to develop seamless and intuitive user interfaces.
Demonstrate expertise in creating and managing RESTful APIs, data structures, and scalable application frameworks.
Demonstrate expertise in collaborating with cross-functional teams to deliver customer-centered, high-quality software solutions.
Integrate or utilize AI/ML services to improve automation and product intelligence effectively.
Demonstrate exceptional problem-solving and debugging skills while addressing complex technical challenges independently.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
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Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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