As an FN BBN TEC Engineer, you will provide Level 3 support for FN BBN Access products, troubleshoot issues, collaborate with teams, and enhance customer satisfaction.
As an FN BBN TEC Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.
- Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
- Reproduce and isolate issues in lab environments for deeper analysis.
- Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
- Conduct root cause analysis and recommend corrective actions.
- Develop and maintain knowledge base content to enhance team efficiency and customer support.
- Participate in a global on-call rotation to support critical issues.
- Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
- Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
You have:
- Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
- 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
- Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
• Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. - Ability to develop structured technical documentation and communicate effectively with technical teams.
- Experience working independently and in diverse, global teams.
- Good soft skills and perform well under pressure.
It would be nice if you also had:
- Scripting experience, particularly with Shell or Python.
- Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
- Cisco or Nokia IP certifications
Top Skills
Iperf
Linux
Networking Protocols
Python
Shell
Spirent Test Center
Wireshark
Nokia Gurugram, Haryana, IND Office
Sector 62, , Ghata, Gurugram, Haryana, India, 122102
Similar Jobs
Software
As a Fixed Network Engineer, you will deliver technical support, troubleshoot issues, manage Jira tickets, conduct analysis, and collaborate with teams to enhance product capabilities.
Top Skills:
IperfLinuxNetworking ProtocolsPythonShellSpirent Test CenterWireshark
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
As a Procurement Service Delivery Senior Specialist, you will ensure efficient procurement operations, manage supplier engagement, resolve issues, and support continuous process improvements.
Top Skills:
AribaExcelSAP
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Test Automation Engineer will design and implement automated tests, maintain test suites, and analyze requirements, ensuring quality standards for a security management platform.
Top Skills:
GitGitJavaScriptJIRAPlaywrightTestrailTypescript
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
