Facilitator

Job Description

Location: Remote (India)

The Facilitator – UI/UX plays a crucial role within the learning experience team by delivering high-quality educational support to students across the UI/UX program. The Facilitator will leverage strong subject expertise and hands-on design experience to support core activities such as grading, live chat mentoring, on-demand video support, live lesson facilitation, and quality assurance.

This role requires strong learner empathy, structured feedback capability, and the ability to simplify complex UI/UX concepts for beginner and intermediate learners. The Facilitator will actively contribute to improving student outcomes through engagement initiatives, Q&A sessions, and collaboration with mentors and internal stakeholders.

Additionally, the Facilitator will support curriculum improvement efforts, identify learner gaps, and help strengthen overall delivery quality across the program.

• Minimum 3+ years of industry experience in UI/UX Design

• Strong portfolio demonstrating end-to-end design thinking

• Prior EdTech / mentoring / teaching experience preferred

• Strong communication skills for delivering sessions to US-based learners

• Experience conducting sessions using Zoom or similar platforms

• Strong grasp of UI/UX tools and workflows

• Ability to provide structured and actionable feedback to learners

• Perform all core activities (Grading, Livechat, QA, Live Lessons & Weekly Video Tutoring) within defined guidelines and maintain a QA score of 80% and above

• Deliver high-quality learner feedback aligned with program rubrics

• Review mentor session content as per latest processes and guidelines

• Provide on-demand video support for learner queries

• Conduct Q&A sessions to improve learner understanding and engagement

• Participate in community support initiatives to assist learners

• Identify learner knowledge gaps and escalate insights to the Lead

• Support and guide newly onboarded MNEs during their first 90 days

• Handle queries from external experts (MNEs)

• Review external learning content across difficulty levels and provide structured feedback

• Suggest improvements to activity guidelines and internal processes

• Contribute to curriculum enhancement recommendations

• Support volume management insights across grading and chat workflows

• Prepare contribution reports related to grading and live chat effectiveness

• Proactively learn new tools, workflows, and subject updates

• Analyze graded checkpoints, chats, and video responses against QA benchmarks

• Present recommendations supporting process and delivery improvements

• Support curriculum alignment with evolving industry expectations

• Assist with identifying learner experience improvement opportunities

Candidates should demonstrate strong working knowledge of:

• Design thinking methodology

• User research techniques

• Persona creation

• User journey mapping

• Information architecture

• Wireframing and prototyping

• Visual hierarchy

• Layout systems and grids

• Typography and color systems

• Accessibility fundamentals

• Responsive design principles

Hands-on experience in:

• Figma

• Adobe XD (good to have)

• Sketch (good to have)

• Miro / FigJam (collaboration tools)

• Basic usability testing tools

• Usability testing frameworks

• Heuristic evaluation

• A/B testing fundamentals

• User feedback interpretation

• Design systems exposure

• Mobile-first design workflows

• Interaction design basics

• Accessibility standards (WCAG basics)

• Developer handoff workflows

• B.Des / M.Des / B.Tech / BSc / MSc or equivalent qualification

• Certification in UI/UX Design / Product Design / Interaction Design preferred

• Minimum 15 years of full-time education

Ideal candidates should demonstrate:

• Strong learner empathy

• Structured feedback ability

• Visual critique skills

• Portfolio evaluation capability

• Communication clarity for live instruction

• Collaboration with mentors and SMEs

• Continuous learning mindset

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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Chegg is an equal opportunity employer