Deliver process training aligned with Amazon SOPs (inbound, outbound, picking, packing, sorting, etc.)
Facilitate classroom and on-the-job training (OJT) sessions
Customize training content based on process changes or client requirements
Create engaging learning materials (PPTs, videos, assessments)
Collaborate with Operations, HR, and Amazon client stakeholders
Identify training needs through TNI (Training Need Identification)
Align training plans with business goals and SLAs
Monitor trainee performance and conduct refresher trainings
Analyze productivity, quality, and error trends to identify skill gaps
Drive continuous improvement initiatives through training interventions
Ensure training compliance as per Amazon and internal standards
Maintain training records, attendance, and certification logs
Support audits (internal/external/client audits)
Track and report training metrics (throughput, effectiveness, attendance)
Prepare weekly/monthly dashboards
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