JPMorganChase
Executive Director, Global Command Centres - Payments Operations
Similar Jobs at JPMorganChase
Job Description
If you're ready to lead with ownership and precision, and have a knack for turning vision into reality, we want to hear from you!
As an Executive Director in the APAC Global Command Centre, you will lead with ownership and precision, focusing on incident management and operational resilience. This role is crucial in enhancing resiliency plans and managing business disruptions to minimize impact on customers, the firm, and the market.
Job Responsibilities:
- Lead the APAC Global Command Centre, ensuring regional teams have support and leadership. Represent the centre in APAC crisis management committees and forums.
- Orchestrate incident resolution with minimal business impact. Act as the voice of the Global Command Centre during high-profile incidents and ensure continuous improvement from incident learnings.
- Develop a global team and lead people development practices across the region.
- Lead business response coordination across Operations, Client Service, and Product for high-profile incidents. Collaborate with Technology, vendors, and stakeholders to assess severity and scope of events.
- Issue executive communication to senior stakeholders and operating committee members.
- Develop policies, procedures, and performance standards aligned with regulatory and control standards.
- Contribute to an inclusive culture, enhance team member engagement, and mentor diverse talent.
- Produce metrics and reporting strategies for stakeholder meetings and build relationships across teams and business lines.
- Operate in a follow-the-sun model with NA, EMEA, and APAC regions.
Required qualifications, capabilities and skills:
- Strong leadership experience in incident management and remediation with a solid record of career growth.
- Strategic thinker with strong technical skills, creative problem-solving, and diplomacy skills to influence cross-organizationally.
- Excellent and effective communication and presentation skills with an eye for detail.
Preferred qualifications, capabilities and skills:
- Bachelor's Degree in a Relevant Field
- Proficiency in metrics design tools like Excel, Tableau, and Alteryx
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
