Provide production support and troubleshooting for enterprise web applications using OpenSearch and AppDynamics; debug UI issues with browser developer tools; triage incidents, build monitoring dashboards, lead technical resolution, and maintain stakeholder documentation.
Location: Pune, India
About the Role:We are seeking an experienced ESRE Apps Engineer with a strong background in troubleshooting, monitoring, and production support for enterprise applications. The ideal candidate should have expertise in log analysis (OpenSearch), APM tools (AppDynamics), UI debugging, and issue triaging. Experience in front-end UI/UX development and a good understanding of backend services will be an added advantage.
Key Responsibilities:- Utilize log analysis tools (OpenSearch) and Application Performance Management (APM) tools (AppDynamics) for troubleshooting and root cause analysis.
- Use developer tools and browser plug-ins to troubleshoot UI-related issues effectively.
- Analyze functional and technical KPIs, and build visualizations and dashboards for performance monitoring.
- Handle full-cycle production support, including issue triage, incident management, and problem resolution.
- Lead a technical team in resolving critical production issues and ensuring system stability.
- Organize and track multiple issues efficiently, ensuring timely resolution.
- Replicate, test, and debug reported issues using advanced problem-solving skills.
- Maintain clear documentation and provide regular updates to stakeholders.
- 3+ years of experience in UI/UX front-end software development.
- 2+ years of hands-on production support experience, including monitoring and troubleshooting.
- 1+ year of experience with UI frameworks/libraries like Vue.js, Angular, or React.
- Good understanding of Node.js API development.
- Familiarity with Java/J2EE and e-commerce web applications is preferred.
- Experience working with multi-tier web architecture and UI design.
- Strong knowledge of REST API utilization or design.
- Proficiency in version control systems (Git/SVN).
- Understanding of web best practices (browser capabilities, unit/integration testing).
- Hands-on experience in setting up monitoring & alerting tools.
- Excellent analytical, organizational, verbal, and written communication skills.
- Experience in backend development with Java or Node.js.
- Exposure to containerization and cloud technologies.
- Experience in automating monitoring and alerting solutions.
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