The ESM Sr Developer will design and implement ServiceNow applications, collaborate with teams for requirements gathering, and drive process improvement.
NCS TSR : ESM Sr Developer (G4) Role : ServiceNow Developer Location : Pune ServiceNow Solution Designer (Customer Service Management) Overview: Minimum 4 to 5 years’ experience as ServiceNow developer, including ServiceNow Customer Service Management (CSM) and Custom business applications like Business Support System (BSS) with strong exposure of workflow configurations, Java Scripting, Customizations, CMS Interface, MID Servers, Integrations, Reporting, and understanding of ServiceNow Portfolio offerings. Experienced with Configuration/Customization in ServiceNow system including workflows, Java Scripts, Custom UIs. Experienced with ServiceNow B2B integration experience using Webservices (SOAP, REST), and other integration technologies. It also include the business process expertise conducting gap analyses to existing processes and developing the business requirements against which development activities can commence. Responsibilities: • Responsible for defining, architecting, designing and implementing end-to-end ServiceNow based custom applications • Develop and customise ServiceNow – from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plans • Collaborate with IT and business teams to gather develop and validate business requirements for new functionality or enhancements • Transform functional requirements into detailed technical designs that represent actionable development tasks • Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders • Developing required documentation such as workshop agenda, presentations, gap analysis reports,
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