The ESM Architect will implement ITSM solutions, manage custom app development, integrate enterprise tools, and ensure best practices in ServiceNow scripting and configuration.
Must Have Experience • Experienced in implementation of ITSM , platform & Custom app platform development of Custom app and complex integrations solution using industry best practices. • Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD) • Experience in implementation of complex integration with multiple enterprise level tool sets • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation Good to have Experience • Worked on Service Portal, CSM, HRSD, GRC, ITBM • Experience in working on Performance Analytics • Design and modification of ServiceNow Service Portal. • Review existing set up and provide best practice recommendations in line with the OEM • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. • Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional • 5+ years of experience with ServiceNow required • 8+ years of experience with IT Industry required Academics • Certified System Admin • CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping • ITIL Foundations certification is preferred. • Bachelor’s degree or equivalent combination of education and experience
Top Skills
Active Directory
Auth 2.0
Flow Designer
HTML
Integration Hub
Itsm
Jelly
Ldap
Mid Server
Performance Analytics
Rest
Servicenow
Soap
Sso
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Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
